XTemos block “Information box carousel” issues in Safari/iOS

Dear support, I use the XTemos “Information box carousel” block on the homepage. The issue is the images from this block are not diplayed on Apple devices (iOS, both Chrome and Safari browsers) and Safari browser on MacOS. I tried different settings and cache but nothing. Please help. Thank you in advance!

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Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Kind Regards

Hello Luke, thank you for helping with my issue. I checked the plugins and it looks like I don’t use any third-party visual plugins. Could you please check this in my admin panel?

Besides not displaying on iOS/MacOS, I noticed that the bullet points for this carousel have broken margin style on adaptive devices — the top margin increases from desktop to mobile. I couldn’t fix this with any custom CSS settings that I tried to apply.

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Hello,

1. Use the below code for help, define it in Theme Settings -> Custom CSS.

.wd-info-box .box-with-icon .info-box-icon {
	overflow: visible;
}

2. Pagination is below the carousel and the height of the carousel depends on the highest item in the carousel (the last item has a lot of content).

https://gyazo.com/8caf5838c9d101512019b05029570a27

So that there is no indentation from the content of the carousel item to the pagination of the carousel, the height of all items should be approximately the same.

Kind Regards

Luke,

1. Use the below code for help, define it in Theme Settings -> Custom CSS.

That worked just perfectly, thank you!

2. Pagination

Got it, thanks. I adjusted the element with the maximum content and the height changed.

Hello,

Glad the the issues are resolved.

Please let us know if there are any further questions or concerns you may have.

We are always happy to assist. Have a good day!

Kind Regards

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