Yearly subscription check
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Hi
My subscription (all themes) is automatically renewed annually.
But as there was a delay last year, please check if everything is fine.
I changed my payment method and I have already paid but the payment has not yet been recorded in My Account, and the payment is still scheduled to be made in a few days.
Please check the status and correct if necessary.
Regards,
Tomaz
Hello,
Yes, I see the payment. But the problem is the same as last year: the payment has not been synchronized with the subscription for some reason. I will do this manually when needed. It happens with this subscription only.
So don’t worry, I will do this manually every year.
Kind Regards
If you want, we can cancel this subscription and create a new one. We can do this now and refund the amount or when this subscription is over next year.
Kind Regards
Thanks.
Leave it as it is for now, and we’ll decide next year.
Regards
OK, I will keep this topic open and remind you next year.
Hi,
Please check the status of my annual subscription for: All themes plan – Unlimited sites license
It says active, but also: Next payment -> date March 11 2025.
But it’s already paid for another year.
Thanks.
Hello,
Thank you for letting me know. Just updated your subscription. Don’t worry; you will not lose access to the themes and support.
Kind Regards
.
