You need to contact your hosting provider and ask them to increase it to 300 sec

Hi WoodMart Support Team,

I hope you’re having a great day!

I am currently setting up my online store using the WoodMart theme. I’ve run into a persistent issue while importing the “Minimalism” demo content. The process consistently stalls at 60% (during the image import stage) and eventually triggers a timeout error.

I have already optimized my server environment on Hostinger to meet the theme requirements, but the issue persists. Here are my current PHP settings:

PHP Version: 8.2

max_execution_time: 480s (Maxed out on my hosting plan)

memory_limit: 1536M

max_input_vars: 5000

Upload Max Filesize: 128M

Steps I’ve already taken:

Increased all PHP limits as shown above.

Deactivated all non-essential plugins (only Woodmart Core, Elementor, and WooCommerce are active).

Attempted the import multiple times after purging all server-side caches.

Since the progress is still hanging at the image-heavy stage, could you please check if there are any known issues with the demo resource server? Alternatively, could you provide the XML and WIE files for a manual import?

I really appreciate your help in getting my storefront up and running!

Hello,

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

Hi, I’ve tried several times, and now it shows 95%. Does that mean the theme has already been imported successfully?

Attachments:

You must be logged in to view attached files.

We need to see how it works on your website to understand what is wrong. Please send us your admin access.

Ok. Please see the admin access below. Please help to check. Thank you!

Could you please check this at your earliest convenience? Thank you! 🙂

The profile you provided doesn’t have full admin rights. Also, could you please send us your FTP access?

Please try again. If it still doesn’t work, could you please let me know which admin rights you need? I’ll manage it for you. Thank you. Please see the FTP account below.

We can’t connect to the server with the provided access https://monosnap.ai/file/RBLcxEjpNCHihrBg3nrwXMwDxAt7rb
Also, we don’t have rights to install/delete plugins needed for troubleshooting.

I understand. We have added the necessary rights. Please try again. For FTP access, refer to the information below. We appreciate your patience.

Hi, are the rights and FTP working? Thank you.

Hi, I’d like the minimalism demos. Thank you!

Hi, how’s it going? Are there still any issues?

Hi, are you still working on fixing the theme? I need to apply the new theme as soon as possible. Thank you!

As we can see, you have a timeout limit set by Cloudflare to 2.1 min. And our theme requires 300s (5min). Please increase this timeout and try to run the import again.

https://gyazo.com/c198745d78972bd2554a37c05a17c3e1
https://gyazo.com/44af264b8411841f5273ac1d7a7c1783

Hi, could you please check again? Please see below.

Hi, I’m trying to import the demo again. Please hold on for a moment. Thank you!

Hi, I’ve tried several times, but the progress consistently hangs at 95%. Could you please check if it’s still due to Cloudflare? Thank you!

As we can see, you have already imported the dummy content. Could you please let us know if you sorted it out or if you still have any problems I can help you with?

Hi, the import progress consistently gets stuck at 95%, but the demo is still usable. I will adjust the settings to ensure everything works well. I’ll let you know if we encounter any issues. Thank you for your help.

OK, let me know if there’s anything else I can help you with.

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