Your Cart is Currently Empty
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Can you help?
After adding products to my cart, I get this message when I go to checkout.
Please advise.
Thank you!
Hello,
The thing is that the “Cart” page shouldn’t be cached at all. Please navigate to the settings of the cache plugin and disable the cache for that page.
https://prnt.sc/VpbcDb_0wLRe
Let me know if you have any questions or concerns.
Kind Regards
I am sorry. Can you give me step by step direction on this. I am not understanding.
Where do I go to do this? I am not sure what the cache plug in is.
Thank you!
Hello,
Could you please provide access to the admin dashboard so I will investigate it on your side?
Looking forward to hearing back from you!
Kind Regards
Hello,
The cart page should be excluded from the caching. So when I navigate to WP Engine -> environment name -> Caching -> exclusions, the “exclusions” area is not clickable and I cannot exclude the “Cart” page.
https://monosnap.com/file/tILWnF1W9UjQfwAdys2S3Oo8U4pnfq
Please contact the plugin developers and ask them how to unlock the “Exclusions” area.
https://wpengine.com/support/cache/#Cache_Exclusions
Kind Regards
Thank you. I will reach out to them.
Hello,
Ok. Let me know the results.
Thanks for your time and have a great day.
Kind Regards
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