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YouTube short videos are disappearing
- This topic has 12 replies, 2 voices, and was last updated 2 weeks, 1 day ago by Luke Nielsen.
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AuthorPosts
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November 11, 2024 at 10:49 pm #611435
dnunespParticipantHi! YouTube short videos are disappearing from the product gallery on my website.
I add the link but after a few hours the link disappears from the page as if it were deleted.
I await a solution.
Thank youNovember 12, 2024 at 1:37 pm #611606
Luke NielsenKeymasterHello,
Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please? Also, clarify where exactly it’s not working.
Kind Regards
November 13, 2024 at 9:20 pm #611987November 14, 2024 at 3:31 pm #612171
Luke NielsenKeymasterHello,
May I define a video to the product for further investigation?
I await your response.
Kind Regards
November 15, 2024 at 12:54 am #612287
dnunespParticipantOk. Do I need to send you a link to my video?
November 15, 2024 at 10:10 am #612326
Luke NielsenKeymasterHello,
Okay, if you want, you can send me a video and the URL link to the product where that video should be shown.
Thank you for your time.
Kind Regards
November 15, 2024 at 3:32 pm #612448
dnunespParticipantok ,Follow the link
November 15, 2024 at 3:41 pm #612459
dnunespParticipantHi,
I inserted the video (attachment) link and published this product, but the video is not appearingNovember 18, 2024 at 11:16 am #612866
Luke NielsenKeymasterHello,
Could you please check that last mentioned product? I have added a video and it looks like it works now well.
Thank you for your time and patience.
Kind Regards
November 18, 2024 at 9:17 pm #613170
dnunespParticipantHello, in the product advertisement (https://www.artescoelhodigital.com.br/produto/convite-animado-plus-princesa-tiana-e-o-sapo/)
I still can’t view the video. I add the link, refresh the page, and the video appears… but after a few hours it is no longer available…
Short link: https://youtube.com/shorts/2FopaskDXU4?si=-en8TQ_7uP6LsFZW
November 19, 2024 at 3:14 pm #613433
Luke NielsenKeymasterHello,
The previous video still works https://prnt.sc/sgkhlKJX-Mwv so I have defined the link to the last product you sent. https://prnt.sc/CdB7MSdBcmYE, I will check it later.
Let me know if you have additional questions.
Kind Regards
November 20, 2024 at 11:37 pm #614003
dnunespParticipantAnd what is the reason for the error?
I added the link and when I refreshed the page the video did not appearNovember 21, 2024 at 12:46 pm #614230
Luke NielsenKeymasterHello,
Rechecked the issue and still see the video – https://take.ms/JkRaz. When you upload a video, make sure that you do not have the same image that you use as a main image of the product in the gallery – https://take.ms/PGVzo
Also, try to define the full URL – https://prnt.sc/BuNnRKEmQgU9
Kind Regards
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