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Youtube Video

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #480919

    John
    Participant

    Hello,
    It’s there any other widget or code that I can use it for YouTube links?
    I want to create a popup with a video.
    Also, this solution that I have tried doesn’t work, because if a close the popup the video start to play and you will hear sound on background. (like in this video https://howto.imcreative.ro/recordings/4t6tooQW4jBASGs23uSD)
    Also, I have tried with you widget, same issue. The video starts after we close it.
    Do you have another solution?
    We are using VEGA theme.
    Thank you!

    #481147

    Luke Nielsen
    Keymaster

    Hello,

    Instead of using iframe, try to use our element “Popup”: https://take.ms/aVPHi which will have the HTML block with the video defined via the “Video” element: https://take.ms/qrxvk

    Kind Regards

    #481154

    John
    Participant

    Hello,
    I have tried also with your video element, same issue.
    Waiting for your reply,
    Thank you!

    #481486

    Luke Nielsen
    Keymaster

    Hello,

    I have checked it on my side and the video stopped working after closing the popup. So please send me access to that website with such an issue and I will investigate the issue.

    Kind Regards

    #481533

    John
    Participant

    Hello,
    I have installed the theme on a dummy website and have the same issue.
    After we close the popup de sound starts.
    Please be free to do what you need for testing on this dummy website.
    Waiting for your reply,
    Thank you!

    #481534

    Luke Nielsen
    Keymaster

    Hello,

    You have the “autoplay” functionality enabled for the video so as a result you had such an issue. I have removed it and now it works well, please check it and let me know.

    Kind Regards

    #481535

    John
    Participant

    Hello,
    Thank you for your answer, but we want to have autoplay on it.
    It’s there any other solution to fix this?
    Thank you!

    #481539

    Luke Nielsen
    Keymaster

    Hello,

    The popup is an ordinary page in a frame, thus that issue is related to the video link itself, so you need to adjust the video link in the right way, here is the official documentation on how to adjust the link: https://developers.google.com/youtube/player_parameters

    Kind Regards

    #490747

    John
    Participant

    Hey Luke,
    Sorry for the late response.
    I would to know if you can help with the following:
    We have also tested with autoplay from youtube and also from direct self-hosted video using xtemos video widget but sometimes works, sometimes autoplay works, and other times it doesn’t. Also if we close the popup and the video is playing the video still goes on and you can hear the sound of it.
    Is there any chance when you close the popup also to stop the video and also when the popup opens trigger the autoplay?
    thanks and waiting for your reply.
    Much appreciation.

    #491035

    John
    Participant

    Hello,
    We have other issue regarding the video.
    Attached 2 images, 1 with the error and the second, we have added you video element in scripts. https://imgur.com/a/Ps8GkJY
    Now with your video widget the video it’s full black and doesn’t work.
    Other issue with video from WordPress, when you first enter the link the video doesn’t autoplay but if you enter second time the video autoplay it’s working.
    How can we solve this issue?
    Waiting for your reply,
    Thank you!

    #491091

    Luke Nielsen
    Keymaster

    Hello,

    Could you please update the access to the admin dashboard so I will check it from your side?

    https://take.ms/p0P4G

    Kind Regards

    #491237

    John
    Participant

    Hello,
    Attached the new credentials.
    Also, please test on popup from the theme and on a category.
    Waiting for your reply,
    Thank you!

    #491749

    Luke Nielsen
    Keymaster

    Hello,

    1. I don’t see an error problem in the console at the moment.

    2. The video from the iframe of the autoplay does not work because the sound is not muted in this video, the browser policy says that if the autoplay is enabled, the sound must be muted.

    Kind Regards

    #491908

    John
    Participant

    Hello,
    Thank you very much for your support.
    We didn’t know about this policy.
    We have an error on the live website. Unfortunately we can reproduce the issue on the dummy website.
    Thank you anyway!

    #492196

    Luke Nielsen
    Keymaster

    Hello,

    So you can send me access to the live site and some screenshots of the issue and then we will investigate it.

    Looking forward to collaborating with you!

    Kind Regards

Viewing 15 posts - 1 through 15 (of 15 total)