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Youtube video

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  • #570624

    evanlee01141991
    Participant

    1. My YouTube video on homepage (shown attachment) already updated long times ago and everyday I also try to keep update the same Youtube video, but the video still remain unchange, please help….But when I go inside the elementor editor, it show the right video and right content.

    2. My mobile version all layout run away and those category title is disappear in mobile view.. (in homepage)

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    #570630

    evanlee01141991
    Participant

    Here is the right video and content.

    #570631

    evanlee01141991
    Participant

    I have no idea why the screenshot image also exceed file size, file size is very small only.

    You just try to login into my elementor editor and you able to see the right content and video. thanks.

    #570633

    evanlee01141991
    Participant

    it’s seem no matter how I add in or update any new thing on homepage, it’s cannot be update also. please check.

    #570752

    Hello,

    There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keeps the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    #570940

    evanlee01141991
    Participant

    Still the same, please help check what’s the possible solution?

    #570995

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Best Regards.

    #571199

    evanlee01141991
    Participant

    Just proceed it.

    #571200

    evanlee01141991
    Participant

    Make sure show something to tell customer “website is under maintenance” if your process will affected the homepage appearance . Thanks.

    #571254

    Hello,

    Now check back your site and check the issue after completely clearing the browser cache.

    Best Regards.

    #572091

    evanlee01141991
    Participant

    so which one cause the problem?

    #572142

    Hello,

    Please try to activate the plugins one by one and check which plugin is creating the issue for you.

    Best Regards.

Viewing 12 posts - 1 through 12 (of 12 total)