Youtube video is not playing on the product page.

Youtube video is not playing on the product page.
screenshot-https://prnt.sc/urq5hy

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Yes.

Hello,

Try to use the following format for the video URL https://www.youtube.com/watch?v=PrGWfSzBJKs

Kind Regards

Yes! it’s working but how?

It is a requirement for the Youtube video feature. The URL should have its original format.

Hi Team,

It is again giving problems. Video is not playing on Woocommerce Page.

Product URL – https://fotovilla.in/product/real-4d-number-plate-keychain/
Video URL – https://youtu.be/CNhARlm7oCA

Product URL – https://fotovilla.in/product/explorer-leather-wallet-anti-loss-electronic-smart-tech/
Video URL – https://youtu.be/-VLryQPE5Cc

Please help me to fix this issue.

Thanks,
Akshay

Hello,

It seems like the URL format is wrong again. Use the following example https://www.youtube.com/watch?v=CNhARlm7oCA

Regards

Hi Team,

I changed the link as per your format still Video is not playing. Check Screenshot from here -> https://drive.google.com/file/d/1zbeE4f8n-7NVoXjQ3uwLRBPtneLjOh2W/view?usp=drivesdk

Page link -> https://fotovilla.in/keychains/

Please help me to fix this issue.

Thanks,
Akshay

Hello,

Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

Thank you in advance

Hi Team,

I have disabled all the necessary plugins which were related to the theme. Providing Server Credentials. Fotovilla Server and Fotovilla Application.

Video not working here -> https://fotovilla.in/keychains/

Thanks,
Akshay

We need your FTP host, login, and password to be able to edit your theme files. Contact your hosting provider if you don’t have this information.

Hi Team,

Here are the FTP Credentials.

Thanks.

Please, deactivate all external plugins so we can test without them.

Hi, There is live traffic on the website right now. It is not possible to disable all plugins because the website will not work after that.

Also, Video is playing on all other products and landing pages.
products -> https://fotovilla.in/product/coloured-bike-car-shape-number-plate-keychain/
landing page -> https://fotovilla.in/smart-gadgets/

But not playing here -> https://fotovilla.in/keychains/

Thanks,
Akshay

It seems like it doesn’t work because of some plugin conflict. In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Hi Team,

I figured out that When we Add poster to video then it gives the problem -> The webpage at data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==&autoplay=1 might be temporarily down or it may have moved permanently to a new web address.

Otherwise, without a poster, it doesn’t give any problem.

Thanks,
Akshay

Hello,

Yes, but it is not correct and seems to be modified by some of the installed plugins.

Kind Regards

Hi Team,

I deactivated all the plugins. Only Theme, WP-Bakery, and Woocommerce are active. I’m sharing staging credentials please check and let me know.

Video is not working here after adding poster -> https://woocommerce-495501-1568990.cloudwaysapps.com/keychains-page/

I’m not able to add Poster on this page -> https://woocommerce-495501-1568990.cloudwaysapps.com/wp-admin/post.php?post=1855&action=edit
For Video Player Element -> Edit -> Woodmart Extras -> Add Poster to video

Please try adding poster and see if this video issue get fixed.

Thanks,
Akshay

Hello,

We have activated our core plugin and it seems to be working correctly now. Please, check the following page https://woocommerce-495501-1568990.cloudwaysapps.com/video-test/

Regards

Hi Team,

On main domain fotovilla.in Woodmart core is activated still it is not working.

Why is it so?

– Akshay

Hello,

As we said, it is modified with some of the installed plugins. You have disabled plugins and now it works well.

Kind Regards

[Author]

Posts