Zoom product page not working

Hello,

I noticed that two days ago my photo zoom stopped working. I didn’t install any plugin or anything else.

Thanks for your help

Hello,

Most likely for some reason, you have the “Main image click action” option disabled, so please navigate to Theme Settings -> Single product -> Images and enable it again.

https://gyazo.com/ce563d133b9e94b315d2a31d26b578ff

If you ever need to reach out to me, please do not hesitate to do so.

Kind Regards

Hello thank you for your answer,

the option you told me is activated on my theme setting.

But it’s still not working.

Thank you

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Hello,

Before we dive into finding the problem, I will need admin access from you. Could you please disable all plugins that are not related to our theme and provide us your admin access? It will help me dig deeper and find a more personalized solution to your problem.

Looking forward to collaborating with you.

Kind Regards

Hello thank you for you answer but i can’t desactivated my pluggin their are all needing for my website. I have custommers on my website so i can’t desactivated pluggin. I have no probleme before with all my activated pluggins.

Could you please find a solution without desactivate my pluggin ?

Thank you so mutch

Hello,

After we looked into the situation, we found the issue resulted from the “Autoptimize” plugin that affects the “Zoom” option so eventually it doesn’t work. I recommend you in the settings of this plugin disable some option that affects our CSS styles.

https://gyazo.com/b72ebe686f1d4eebb4af8b402b50c1ee

In the meantime, feel free to ask me any questions you may have.

Kind Regards

Thanks for your feedback.

Just one last to choose because I don’t have much knowledge in development.

In the plugin box on the pluggin auptiomize “Exclude css files from auto-optimization:” can I point the zoom css option? If yes how what is its code “….css”.

Or do you know witch option i have to desactivated on auptomize

Thanks a lot !

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[Luke Nielsen]

Hello,

Sorry for my mistake!

It seems that it’s your custom code effect on the “Zoom” option. The code is situated in the child theme -> style.css.

https://monosnap.com/file/ieVthKwkG8kjqAeRpHyoLAwqJ0mqTc

So please, remove it and check the issue again.

If you’d like to contact us, we are here for whatever questions you may have.

Kind Regards

• This reply was modified 2 years, 10 months ago by Luke Nielsen.

Hello,

thank so much it’s working now !!

Have a good day !

Hello,

Glad that everything is sorted out!

If there’s anything you need, please write me or another member of our help desk team. We’re here for you!

Kind Regards

[Author]

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