tag cloud not showing up

This topic has 8 replies, 2 voices, and was last updated 5 years, 10 months ago by Elise Noromit.

Viewing 9 posts - 1 through 9 (of 9 total)

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January 11, 2019 at 3:11 pm #101421

Alemantico
Participant

Dear Support,
I wonder what step I missed, in order to make the tag cloud widget visible at the home screen. I also tried the shop page widget area. But with the same result!
thank you in advance!

best regards!

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January 11, 2019 at 3:13 pm #101426

Alemantico
Participant

sorry, I missed to add the screenshot about the product tags, I’ve already created.

January 11, 2019 at 4:07 pm #101449

Elise Noromit
Member

Hello,

1. Make sure you have added tags to the products.

2. Check the pages which you authorize if they have been configured to have a custom sidebar and which one. https://xtemos.com/docs/woodmart/options-for-pages/

If none of these, please provide your site admin access.

Best Regards

January 15, 2019 at 8:19 am #101948

Alemantico
Participant

Hi _Elise,

thank you for your reply! But I do not have such options on my (home)page. Any further ideas?

thank you & best regards!

January 15, 2019 at 9:27 am #101961

Elise Noromit
Member

Hello,

Your home page does not have a sidebar that is why all the widgets you add are not displayed.

I have created a test page and set the sidebar. The tags are displayed. Check the page /test/

Set the sidebar for pages in the Theme settings > General Layout.

Best Regards

January 16, 2019 at 9:44 am #102189

Alemantico
Participant

Hi Elise,

thank you for pointing me on it. Strange, that before I contacted you, these options has not being shown at the backend of my pages. Anyway, since I’m trying to have my sidebar at the right side of the page, I changed the settings as you can see on the screenshots. But there’s still no tg cloud to see. So I still might have missed an important step, right?

best regards!

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January 16, 2019 at 12:53 pm #102236

Elise Noromit
Member

Hello,

Please deactivate this window I cannot check the settings http://prntscr.com/m7xqv0

Best Regars

January 17, 2019 at 5:43 am #102365

Alemantico
Participant

Hi Elise,

thank you for responding! Where should that window be? I’m not seeing anythings like that, when I enter the dashboard.
best regards!

January 17, 2019 at 8:49 am #102404

Elise Noromit
Member

Hello,

Check your hosting configuration. When I enter admin panel I see this window preventing to check.

Best Regards
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