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Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • January 23, 2019 at 6:39 pm #103695

    websmartz1
    Participant

    Hello.

    Can’t update to the new theme version. Have made a backup.

    January 23, 2019 at 7:29 pm #103711

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    January 23, 2019 at 11:19 pm #103765

    websmartz1
    Participant

    Hello,

    I tried this, but it gives the same message

    January 24, 2019 at 6:58 am #103775

    Artem Temos
    Keymaster

    Please, try to update the theme manually then https://xtemos.com/docs/woodmart/update-theme-2/

    January 24, 2019 at 1:58 pm #103890

    websmartz1
    Participant

    Hello,

    I did but same result

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    January 24, 2019 at 2:12 pm #103900

    Artem Temos
    Keymaster

    Try to upload the theme using FTP or your hosting control panel. You can download the latest version of the theme on ThemeForest.

    January 24, 2019 at 2:17 pm #103901

    websmartz1
    Participant

    Why is it not working this way, Im not very technical

    January 24, 2019 at 2:59 pm #103905

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access and FTP. Please make the full backup of your site.

    Best Regards

    January 28, 2019 at 2:03 pm #104511

    websmartz1
    Participant

    Here is the info

    January 28, 2019 at 2:18 pm #104514

    Elise Noromit
    Member

    Hello,

    Please check your FTP access I cannot log in.

    Best Regards

    January 28, 2019 at 2:34 pm #104523

    websmartz1
    Participant

    Hello try this

    January 28, 2019 at 4:14 pm #104551

    Elise Noromit
    Member

    Hello,

    The theme has been updated. Please check.

    Best Regards

    January 28, 2019 at 4:27 pm #104552

    websmartz1
    Participant

    Thanks its seems to be fine now. However in future, will i be able to update in the normal way.

    Are there any new features/updates in this update?

    January 28, 2019 at 6:11 pm #104562

    Elise Noromit
    Member

    Hello,

    Now you should not have any problems. Here you will find how you can update in the easiest way https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)