License Term

This topic has 6 replies, 2 voices, and was last updated 5 years, 10 months ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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January 23, 2019 at 9:38 pm #103751

Warren Pickard
Participant

Hi There,
We’ve been adding products to our site for the last 5 months in preparation for launch. I just renewed our Basel license, but I can’t see the Term anywhere!!! I wanted to purchase a 1 year license, but all I can see is that my support is only valid for 6 months.

January 23, 2019 at 9:47 pm #103752

Warren Pickard
Participant

Also, I’ve purchased a new Basel license, but it seems as though the Basel theme has not been updated or re-activated (as our website is completely blank).

Here is our home page:
https://hnwgallery.com/

Am I missing something? Do I still need to import the Basel ZIP file?
Here is a screenshot from the back-end of our site:
https://wp.me/aafvZR-1Io

January 24, 2019 at 7:11 am #103785

Artem Temos
Keymaster

Hi,

You can update your license on your account page on our website.

As for the problem with your website, please, disable all plugins that are not related to our theme and provide us your admin access so we can check it.

Thank you in advance

January 24, 2019 at 1:31 pm #103883

Warren Pickard
Participant

Hi Artem,

Please see private content below.

January 24, 2019 at 1:49 pm #103889

Artem Temos
Keymaster

We don’t see any problems with your website now. You can find our update instruction in the documentation https://xtemos.com/docs/basel/update-theme/

January 24, 2019 at 1:58 pm #103891

Warren Pickard
Participant

Thanks Artem,

Although I’m still confused about our Basel license.
When I paid for our Basel license renewal yesterday, I tried to purchase a 1 year license. However, it was very confusing.
I couldn’t see any comments or information about a “1 Year Term”.
Then after I made the purchase, it only says that we have “Support for 6 months”, but it doesn’t say how long our Basel license will last…

I’ve looked everywhere in my account on the XTEMOS website, and also on the ThemeForest website, but I still can’t see how long our Basel license will last.

Can you please look in my account and tell me how long our Basel license is for? Is it 1 year?
I tried to purchase a 1 year term, but it doesn’t tell me.

Thanks

January 24, 2019 at 3:05 pm #103909

Artem Temos
Keymaster

Have you updated all your purchase codes in your account on our website as we suggested? You can see the expiration date there as well.
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