Home › Forums › Basel support forum › SITE LOADS ONLY THE HEADER

SITE LOADS ONLY THE HEADER

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 11, 2019 at 1:14 pm #106945

    alpha4n6
    Participant

    Hello,

    when my site loads, I see only the header and the rest is WHITE.
    I have to press REFRESH 1-2 times to load the site.

    Please deal with this as we are ready to launch the site.

    I send you admin login and pass.

    Thank you.

    February 11, 2019 at 2:21 pm #106958

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and switch to the parent theme so we can check it?

    Thank you in advance

    February 11, 2019 at 2:29 pm #106960

    alpha4n6
    Participant

    ok I did what you asked.

    February 11, 2019 at 2:45 pm #106963

    Elise Noromit
    Member

    Hello,

    Now, seems it works https://gyazo.com/edd01ed5e850ca4eda600bb859df0a29

    Best Regards

    February 12, 2019 at 3:11 pm #107118

    alpha4n6
    Participant

    I still have the same problem.

    February 13, 2019 at 7:56 am #107192

    Artem Temos
    Keymaster

    We don’t see the problem now. https://gyazo.com/f9f47961d0310c143d6ffee7cd4404fd

    If you will face it again, you need to contact your hosting provider and ask to analyze the problem. There is some PHP error appears after the header. But due to your hosting configuration, we can’t see it and check. So only your hoster may see it in your logs.

    February 14, 2019 at 11:27 am #107447

    alpha4n6
    Participant

    I contacted again my hosting provider and finds no errors in hosting.

    Which PHP version should I use with your theme?

    February 14, 2019 at 12:25 pm #107463

    Artem Temos
    Keymaster

    We suggest you to use PHP 7.0-7.2.

    Kind Regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)