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update problem

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  • Author
    Posts
  • February 19, 2019 at 9:00 pm #108495

    bmgstudio
    Participant

    Hello,
    I have a problem updating the woodmart theme.
    Here is the error message:
    “La mise à jour a échoué : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    February 19, 2019 at 9:46 pm #108517

    Elise Noromit
    Member

    Hello,

    Make sure your ZIP has theme files not the inner ZIP. If you still have the problem, make the full backup of your site and provide your site admin access as well as FPT to the private area.

    Best Regards

    February 19, 2019 at 9:58 pm #108519

    bmgstudio
    Participant

    This is the “automatic” update with wordpress. I did not do it manually. I can not say if it’s a zip or not.

    February 19, 2019 at 10:23 pm #108524

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and try to update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If it is a problem, make the backup and provide your site credentials and FTP

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)