504 error admin panel not working and crashing site.
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hi there i have a problem since the past few months and was asked to purchase support
i have
1.) admin pannel not working cannot disable maintainance mode .
2.) permalinks not working
3.) yoast seo plugin crashing with this theme .
4.) site very slow even after max vars more than 20 k menu updates are taking a lot of time .
5.) site speed is very slow and un responsive.
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
hi there please sort out try to change the menu .
You didn’t provide us this password before. And please, deactivate all the external plugins first. We can’t even enter your dashboard now https://gyazo.com/d2064d2cb461f37868af6b1b2eb3e1dd
If you want you can request a refund here https://themeforest.net/refund_requests/new
Sorry, but you need to disable plugins first. Including SEO and Cloudflare. It will take 10-15 for us to check and we are online now for the next 7-8 hours.