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504 error admin panel not working and crashing site.

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • February 23, 2019 at 12:34 am #109321

    abbeysalor
    Participant

    hi there i have a problem since the past few months and was asked to purchase support
    i have
    1.) admin pannel not working cannot disable maintainance mode .
    2.) permalinks not working
    3.) yoast seo plugin crashing with this theme .
    4.) site very slow even after max vars more than 20 k menu updates are taking a lot of time .
    5.) site speed is very slow and un responsive.

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    February 23, 2019 at 8:12 am #109343

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    February 23, 2019 at 10:34 am #109385

    abbeysalor
    Participant

    hi there please sort out try to change the menu .

    February 23, 2019 at 5:27 pm #109414

    Artem Temos
    Keymaster

    You didn’t provide us this password before. And please, deactivate all the external plugins first. We can’t even enter your dashboard now https://gyazo.com/d2064d2cb461f37868af6b1b2eb3e1dd
    If you want you can request a refund here https://themeforest.net/refund_requests/new

    February 26, 2019 at 6:59 pm #109974

    abbeysalor
    Participant

    try logging in

    February 26, 2019 at 7:30 pm #109976

    abbeysalor
    Participant

    not working admin pannel

    February 27, 2019 at 7:07 am #110015

    Artem Temos
    Keymaster

    Sorry, but you need to disable plugins first. Including SEO and Cloudflare. It will take 10-15 for us to check and we are online now for the next 7-8 hours.

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Viewing 7 posts - 1 through 7 (of 7 total)