Fails both on auto & manual update

This topic has 7 replies, 2 voices, and was last updated 5 years, 8 months ago by Elise Noromit.

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March 10, 2019 at 12:31 am #112043

Dpi-cosmetology
Participant

Hello,

As described in the instruction found at:
https://xtemos.com/docs/basel/update-theme/

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March 10, 2019 at 12:41 am #112046

Dpi-cosmetology
Participant

I tried to automate updates of the theme using this tool.

However, as I found out, the tool was constantly returning errors (as shown in screenshot attached) and was not able to update the theme even though it worked perfectly with other plug-ins & even WP itself.

I tried to update the theme manually (clicking on ‘update theme’ in WP UI), and also got error:

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

So, the only way to update the theme was actually to uninstall babel and then install it again.

However, if I’ll need to it each time like that, it’ll be extremely hard for me to maintain it up to date. The behaviour is the same on all 3 subdomains that I use.

Could you please help me with establishing auto updates?

(Sorry for splitting message in two parts, my original message got deleted, so, this time I tried to avoid it).

Best regards,
Igor Bykov

March 10, 2019 at 8:05 am #112059

Elise Noromit
Member

Hello,

Please make the full backup of your site and provide your admin access as well as FTP into the private area.

Best Regards

March 10, 2019 at 9:40 am #112075

Dpi-cosmetology
Participant

Here it goes.

However, please, act no earlier than Monday (11 of March) at 9:00.

March 10, 2019 at 12:25 pm #112095

Dpi-cosmetology
Participant

The time zone is Barcelona, Spain (GMT +1)

March 10, 2019 at 1:56 pm #112111

Elise Noromit
Member

Hello,

The theme has been updated on all three sites.

Best Regards

March 10, 2019 at 3:59 pm #112131

Dpi-cosmetology
Participant

Hello,

Thank you, does that mean that the next time my plug-in will be able to update the theme automatically?

Best regards,

March 10, 2019 at 6:26 pm #112163

Elise Noromit
Member

Hello,

Next time try to upload automatically, if the attempt fails, try to upload new version via Themes > Add new in Appearance. You need to deactivate the current version and delete. before uploading the new one. Do not forget to make the full backup of your site.

If you have any problems, contact us.

Best Regards
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