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Hi , when i'm try to update the themes give me errors below

Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 8, 2019 at 10:04 am #117627

    kayed
    Participant

    Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=…
    Unpacking the update…
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    April 8, 2019 at 11:20 am #117646

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    April 11, 2019 at 11:27 am #118240

    kayed
    Participant

    Hi Artem
    i was try your suggest and i have this error , any idea ?
    Updating Theme Woodmart (1/1)
    Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=…
    Unpacking the update…
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

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    April 11, 2019 at 11:31 am #118243

    Artem Temos
    Keymaster

    Seems that you missed some step. Please, repeat everything carefully. If you will see the error again, send us your purchase code and admin access so we can check what is wrong.

    April 14, 2019 at 7:07 am #118697

    kayed
    Participant

    Dear Artem ,
    i was try your dereliction setup by setup , same issue
    i add the purchase code and admin access on Private Content: ,

    best regard

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…
    Updating Theme Woodmart (1/1)

    Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=…
    Unpacking the update…

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    All updates have been completed.

    April 14, 2019 at 8:00 am #118716

    Artem Temos
    Keymaster

    Seems to be some plugin conflict or problem with your WordPress installation. Try to update the theme manually https://xtemos.com/docs/woodmart/update-theme-2/

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Viewing 6 posts - 1 through 6 (of 6 total)