Scrolling and opening product images does not work
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Hello,
I ran into a problem that the scrolling of the image and their opening on the product page does not work.
Please tell me what could be the problem?
I have already disabled various plugins and tried to change the theme settings, but all without result.
Thank!
Hello,
Thank you very much for choosing our theme and for contacting us.
Please clarify your problem. I am scrolling the shop page without any problems, go to the product page and see and scroll it well. https://gyazo.com/aa6eb86b0267b9b093b665962792d865
What steps should I take to reproduce the problem?
Best Regards
I’m talking about the images on the product page, not the product category page – https://app.hyfy.io/v/ab2tiDgOqno/.
Doesn’t work “Action after add to cart” – https://app.hyfy.io/v/abwQzGaHtno/
Hello,
Please confirm the permit to deactivate all the plugins not related to the theme for the period of checking what may take up to 20 minutes.
Best Regards
Hello,
Please update the theme and WP Bakery page builder. If you need the help with FTP, make the full back up of your site and provide FTP. https://xtemos.com/docs/woodmart/update-theme-2/
Best Regards
I updated the theme and the necessary plugins, but the problem remained unchanged. The theme doesn’t work correctly. Look again please.
We noticed some virus code on your website that may cause such kind of problems https://gyazo.com/38fa1047bbfd24c5f3cde53fc6dbba84
This file adds some scripts to your website and you have to remove it. We tested without any plugins and without our theme and the script is still there. It means that most likely it is inside your WordPress core. Try to contact your hosting provider and ask to clean your website from viruses. Or maybe a clean WordPress installation will help you.
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