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Woodmart shows Image and text among each other on Safari

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • April 25, 2019 at 3:15 pm #120951

    flo_1230
    Participant

    Hi there

    Can you please help me to fix the issue that the iamge and text it shows among each other instead of side by side. On every other browser it works fine.

    Thanks for your help.

    April 26, 2019 at 7:02 am #121042

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Your home page contains elements which are not provided by our theme. Please provide the page URL with the problem on Safari, which contains our theme elements

    Best Regards

    May 5, 2019 at 9:42 am #122198

    flo_1230
    Participant

    Hello

    On all product pages the content shows among each other. But only in the safari browser, on every other browser it works fine.

    Here is a link for example: https://www.deincv.ch/produkt/cv-helios/

    Thanks for your help.

    Best Regards

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    May 6, 2019 at 6:25 am #122266

    Elise Noromit
    Member

    Hello,

    The reason is code CSS which does not relate to our theme http://prntscr.com/nkq2rv

    You need to remove this code from the Theme Settings > Custom CSS or deactivate all the plugins not related to the theme and check again.

    Best Regards

    May 6, 2019 at 7:51 pm #122402

    flo_1230
    Participant

    Hello

    Thanks for the tipp.

    Can not find the CSS code. Attached you will find the Custom CSS from Woodmart.

    Can you please tell me which code it is?

    Thank you

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    May 7, 2019 at 6:44 am #122451

    Elise Noromit
    Member

    Hello,

    Please find this code in the Theme Settings > Custom CSS or deactivate the plugins not related to the theme and check.

    Perhaps some of your plugins influence.

    Best Regards

    May 13, 2019 at 3:47 pm #123557

    flo_1230
    Participant

    Hello,

    I deleted the whole Code in Custom CSS.: no wokring.
    Also deactivate plugins: not working.

    What else Can I try?

    Thanks for helping.

    May 14, 2019 at 5:55 am #123620

    Artem Temos
    Keymaster

    Please, disable all external plugins and send us your admin access so we can check it.

    May 16, 2019 at 7:43 am #124014

    flo_1230
    Participant

    Hello

    I can not disable all plugins because then it will mess up the website.

    Thanks for helping.

    May 16, 2019 at 8:09 am #124020

    Artem Temos
    Keymaster

    Hello,

    We see that you didn’t remove the custom CSS code. Please, disable all caching and optimizations plugins that will not break your website. Also, there is a new version of the WoodMart available so you need to update it.

    Regards

    May 20, 2019 at 8:25 am #124623

    flo_1230
    Participant

    Hi Artem,

    The CSS code is removed now. I disabled the Plugins: WP Rocket and Compress JPEG & PNG images.

    Woodmart is updated to 3.7.

    I noticed that the cookies pop-up is not showing. Can you please also have a look there?

    Thank you for your help.

    May 20, 2019 at 11:26 am #124655

    Artem Temos
    Keymaster

    Hi,

    We see that the website is working fine in Safari now https://prnt.sc/nqwh4l
    And the cookie popup appears when you first time visit the website https://gyazo.com/d7f5a6a69fef53bb8d7b0e4834cc809c

    Regards

    May 20, 2019 at 1:52 pm #124676

    flo_1230
    Participant

    Hi,

    I tested on my macbook on safari and still the issue on safari. Please see the screenshot.

    can you test it on a mac?

    Regards

    May 20, 2019 at 6:20 pm #124737

    Artem Temos
    Keymaster

    Please, disable all external plugins first.

    May 20, 2019 at 7:23 pm #124740

    flo_1230
    Participant

    Hello,

    the plugin that made this bug is “VC Image Hover Effect oCoder Free”.
    Now it works fine.

    Thank you very much for your help.

    May 21, 2019 at 6:03 am #124797

    Artem Temos
    Keymaster

    You are welcome.

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