Mobile version of website showing shortcodes on frontpage

This topic has 5 replies, 2 voices, and was last updated 5 years, 6 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

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April 29, 2019 at 4:59 pm #121458

dendrolog
Participant

Hello,

I have a problem with mobile version of my website. It’s frontend is showing shortcodes on frontend instead of execute them. I am not sure what is causing this problem but I think it has something to do with WP bakery page builder. Could you activate it on my website?

April 29, 2019 at 6:45 pm #121478

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please provide your site admin access to the private area for checking and confirm the permit to deactivate all the plugins not related to the theme and switch the parent theme for the period of checking what may take up to 20 minutes.

Best Regards

April 30, 2019 at 7:48 am #121538

dendrolog
Participant

Hello Elise,

here is the admin access in private content. I also have one other problem, not sure where it come from – I have random user accounts appear, so far two user accounts appeared and I didn’t create them. I have deleted them, but could you look into this as well?!

April 30, 2019 at 9:22 am #121558

Elise Noromit
Member

Hello,

The reason of the problem was the out-to-dated plugin Woodmart Core http://prntscr.com/nimazf

I have updated now the problem has been fixed.

Best Regards

April 30, 2019 at 10:34 am #121574

dendrolog
Participant

Thank you for your help and quick response. Very professional indeed!

Best regards!

April 30, 2019 at 11:15 am #121584

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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