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Resizing/cropping product images doesn't work

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    Posts
  • April 12, 2017 at 10:15 am #12156

    ioio
    Participant

    Hi there, I recently bought your theme and it’s really great!

    I’m having a problem with the image sizes of products. I’ve activated the hard crop within the Woocommerce settings, regenerated the thumbnails, reloaded the images but Woocommerce still uses the enormous 3000 x 2000px pictures I’ve uploaded.

    Do you have any clue why this is happening?

    Thank you!

    April 12, 2017 at 11:16 am #12157

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme and contacting us.

    We just checked your product page and see that it loads 1600×1200 images size. Could you please send a screenshot from your WooCommerce images settings?

    Kind Regards
    XTemos Studio

    April 12, 2017 at 11:30 am #12158

    ioio
    Participant

    Thank you for replying!

    1600×1200 is correct. When I check it it says 3000×2000 in two different browsers after cleaning the cache. Please see the Screenshots attached.

    And could you tell me if there’s a way to not crop the category images? I only want the product images to be cropped for my customer.

    Thank you!

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    April 12, 2017 at 11:32 am #12160

    ioio
    Participant

    Here’s the second Screenshot. It failed to upload previously.

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    April 12, 2017 at 11:37 am #12162

    ioio
    Participant

    Nevermind my second question concerning the category images. I’ll simply activate the crop-function after uploading the category images.

    Thanks!

    April 12, 2017 at 12:21 pm #12165

    Artem Temos
    Keymaster

    On the screenshot, you show an image that is used for zoom effect. If you want you can disable product images zoom in Theme Settings -> Product page.

    April 12, 2017 at 12:44 pm #12166

    ioio
    Participant

    Thank you, I like the zoom effect!

    So the zoom effect and the image lightbox always use the uploaded image size not one of the cropped images?

    April 12, 2017 at 1:54 pm #12172

    Artem Temos
    Keymaster

    If you enable zoom or lightbox then it loads original image on hover or on click.

    April 12, 2017 at 3:41 pm #12184

    ioio
    Participant

    Ok, thank you for your support!

    April 12, 2017 at 6:34 pm #12190

    Artem Temos
    Keymaster

    You are welcome.

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