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When I try to change the categories menu the header goes blank

Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • May 16, 2019 at 3:09 pm #124093

    tech6005
    Participant

    Also when I try to change the categories menu the header goes blank? what can be causing this?

    May 16, 2019 at 3:34 pm #124096

    tech6005
    Participant

    http://prntscr.com/npfcx9

    Where the x’s are is where it goes blank when I change the categories dropdown menu

    May 16, 2019 at 5:12 pm #124107

    tech6005
    Participant

    I am having the same issue with the best seller slider. I changed the color and the green from the template still comes up first and then it changes to the color i changed it to.

    May 16, 2019 at 9:01 pm #124151

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    May 16, 2019 at 9:18 pm #124157

    tech6005
    Participant

    I found out why the color green was still showing but I have tried for the categories menu and it still goes blank when I add a different menu to the categories drop down bar on the header.

    May 17, 2019 at 8:16 am #124209

    Elise Noromit
    Member

    Hello,

    Have you checked the issue with the deactivated plugins?

    Best Regards

    May 17, 2019 at 2:28 pm #124303

    tech6005
    Participant

    Is there a list you can give me with the ones I need to keep?
    I don’t want to delete the ones I do need.

    May 17, 2019 at 7:34 pm #124335

    Elise Noromit
    Member

    Hello,

    Here is the list of plugins which are related to the theme:

    CMB2
    Redux Framework
    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Best Regards

    May 17, 2019 at 9:56 pm #124345

    tech6005
    Participant

    Thank you, i deleted all the extra plugins and still the same problem and only with the categories menu. I think it might be an html block issue with one menu category but i still don’t see the problem.

    May 18, 2019 at 9:19 am #124380

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    May 18, 2019 at 3:51 pm #124422

    tech6005
    Participant

    info attached

    May 19, 2019 at 5:21 am #124460

    Elise Noromit
    Member

    Hello,

    I have switched to the parent theme and problem has gone. Seems a custom code in child theme causes the problem.

    Best Regards

    May 20, 2019 at 2:06 pm #124678

    tech6005
    Participant

    I still have the same problem. It happens with the categories menu i have not with the one I had when you logged in. The categories menu is causing the issue. I will leave it just how I am telling you so you can see when you log in.

    May 20, 2019 at 3:10 pm #124694

    tech6005
    Participant

    If you can see the current menu selected in categories is BOTTOM menu
    When I select Categories MENU is when this issue happens. See screen shot https://prnt.sc/nqzvam

    May 21, 2019 at 6:35 am #124810

    Elise Noromit
    Member

    Hello,

    Update the theme and Woocommerce.

    I have created new menu with product categories and added. It works correctly. Edit new menu http://prntscr.com/nr90hc it should contain product categories.

    Best Regards

    May 21, 2019 at 2:03 pm #124979

    tech6005
    Participant

    Yes, now it works fine but I want it to show like the demo theme like this http://prntscr.com/nrft3m

    May 21, 2019 at 2:52 pm #124991

    Elise Noromit
    Member

    Hello,

    Create HTML block for each item and add into each menu item accordingly as per instruction: https://xtemos.com/docs/woodmart/html-blocks-2/#mega_menu

    Best Regards

    May 21, 2019 at 7:41 pm #125012

    tech6005
    Participant

    Ok I will try.
    What if i don’t want the categories menu as a drop down? but i don’t want to change the look of the header?

    May 22, 2019 at 6:23 am #125062

    Elise Noromit
    Member

    Hello,

    Your question is not clear. What do you mean? Just remove the Category elements from the Header Builder.

    Best Regards

    May 22, 2019 at 2:17 pm #125206

    tech6005
    Participant

    No I don’t want to delete it, I want it to show but as a drop down not static on the slider.

    May 22, 2019 at 4:45 pm #125219

    Elise Noromit
    Member

    Hello,

    Each page in its editing mode has the option “Open categories menu – Always shows categories navigation on this page;” When you enable it, the category menu will be always static for this page, when you disable, the category menu opens on hover.

    Here are more details for the page options: https://xtemos.com/docs/woodmart/options-for-pages/

    Best Regards

    May 24, 2019 at 3:23 pm #125596

    tech6005
    Participant

    This worked thank you.

    May 24, 2019 at 3:25 pm #125598

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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