Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

This topic has 8 replies, 3 voices, and was last updated 5 years, 6 months ago by Elise Noromit.

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May 20, 2019 at 10:23 pm #124773

alexhuds
Participant

Experiencing what seems to be a common error when attempting to upgrade theme through the appearance menu.

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Have you posted a solution to this anywhere? I have tried re-activating both on my side and on xtemos account page.

Also, on another note, Am I able to extend my support license?

Regards,

Alex

May 21, 2019 at 6:10 am #124801

Artem Temos
Keymaster

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

You can extend the support license on our theme page on ThemeForest https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492

Regards

May 21, 2019 at 11:24 am #124917

alexhuds
Participant

Still no luck with this. Tried the steps numerous times.

Please use the FTP details provided if required.

Thanks and regards,

Alex

May 21, 2019 at 11:40 am #124926

alexhuds
Participant

Experiencing same issues from post: https://xtemos.com/forums/topic/woodmart-did-not-update-3/

I am unable to find any limitation on the files uploaded as you described to this user.

May 21, 2019 at 1:02 pm #124952

Elise Noromit
Member

Hello,

I need also your site admin access. Please make the full backup of your site I will update the theme.

Best Regards

May 21, 2019 at 1:11 pm #124959

alexhuds
Participant

Admin details below

May 21, 2019 at 1:52 pm #124972

Elise Noromit
Member

Hello,

Your theme has been updated. Please check. I have updated via Dashboard > Themes. I did not enter FTP.

Best Regards

May 21, 2019 at 1:53 pm #124974

alexhuds
Participant

Thanks for your help.

I am still unsure why this occurred for future reference

May 21, 2019 at 2:16 pm #124985

Elise Noromit
Member

Hello,

Please try to update the theme in Admin panel by an automatic update.

If you have any problems, contact us, we shall check deeper.

Best Regards
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