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some questions
- This topic has 28 replies, 3 voices, and was last updated 6 years, 10 months ago by Artem Temos.
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April 19, 2017 at 5:46 pm #12568
[email protected]ParticipantHello, I have some questions and I would like to contact directly with the author insted of through the forum. Is it possible?
1. The web site doesn’t shown the variable of the product (for example size or colour) Look at the picture of your theme (question 1) and look at mine (link). In my theme you can’t read these words (colour and size).
http://www.grupocintiatextil.com/wp/producto/funda-de-sofa-cubresofa-modelo-betta/2. I can’t update the visual composer (image attached duda-3)
3. In the blog I would like to eliminate the word by grupocintiatextil and I would like to translate into spanish leave a comment = Deja un comentario.
http://www.grupocintiatextil.com/wp/blog/4. I have used the plug in loco translate but there are some words I can’t translate for example leave a comment and Related Products = Productos relacionados.
5. In the page contact I would like to have the page without spaces.
http://www.grupocintiatextil.com/wp/contacto/I am looking forward to hearing from you
Attachments:
You must be logged in to view attached files.April 19, 2017 at 7:10 pm #12576
Artem TemosKeymasterHello,
Thank you for choosing our theme and contacting us. All technical support is provided via this forum.
1. It is because you are using alternative product design. You can select default as per our demo in Theme Settings -> Product page.
2. You can update it to the latest version in Appearance -> Install Plugins.
3. Add this code snippet to the Custom CSS in Theme Settings
.type-post .entry-meta .meta-author { display:none; } .type-post .entry-meta li:before { display:none; }
Here is a video that demonstrates how to translate strings with Loco Translate plugin https://www.youtube.com/watch?v=tAFq1yTfWfU
4. Please, update the theme to the latest 3.1.3 version.
5. Simply set negative margin top and bottom for the row that contain your contact form. -40px for example.
Kind Regards
XTemos StudioApril 25, 2017 at 3:26 pm #12753
[email protected]ParticipantThank you very much for your help but there are still some questions I need to sort out.
1. I have the latest version of the theme installated but If I update the pluggin WP visual composer shows an error (look at the attached picture).
2. I have installated the pluggin loco translate but the word “related products” is not there in order to translate it. I have the same problem with the word “leave a comment”. (look at the attached picture).
leave a comment = Deja un comentario.
Related Products = Productos relacionados.3. I can’t delate the white space between the title and the content of the page. Look at this page for example: http://www.grupocintiatextil.com/wp/contacto/
Kind Regards
April 25, 2017 at 4:56 pm #12761
Artem TemosKeymasterHi,
The latest version of the theme is 3.1.4 and you can download it on ThemeForest. Please, update the theme firstly.
Regards
April 26, 2017 at 4:37 pm #12799
[email protected]ParticipantI can’t delate the white space between the title and the content of the page. Look at this page for example: http://www.grupocintiatextil.com/wp/contacto/
April 26, 2017 at 4:42 pm #12800
[email protected]ParticipantI have installated the pluggin loco translate but the word “related products” is not there in order to translate it. I have the same problem with the word “leave a comment”. (look at the attached picture).
leave a comment = Deja un comentario.
Related Products = Productos relacionados.April 26, 2017 at 5:53 pm #12824
Artem TemosKeymasterHi,
1. Simply set negative margin top and bottom for the row that contain your contact form. -40px for example.
2. These words can be found in WooCommerce plugin POT files. They are not related to our theme.
Regards
August 14, 2017 at 4:44 pm #17535
[email protected]ParticipantHi !
I can’t update the WP bakery visual composer plugin, do you know why ?
I updated the theme to version 4.8.1–es_ES, but, visual composer didn’t update.
Regards,August 14, 2017 at 6:00 pm #17539
Eric WatsonParticipantHello,
Please try to remove this plugin, and install it again.
Kind Regards
XTemos StudioSeptember 13, 2017 at 9:08 am #19285
[email protected]ParticipantI have a problem with the product page, in some products i can look the images of colors, but in others no.
I need to know the color of products, the Images captions on Photo Swipe lightbox its on, what is the problem?
THANKSSeptember 13, 2017 at 9:31 am #19288
Artem TemosKeymasterHi,
Could you please explain your question is a bit more details and provide some screenshots and the link where we can see it?
Regards
September 13, 2017 at 9:57 am #19292
[email protected]ParticipantLook the attachment please,
I would like the product like “colores ok”Attachments:
You must be logged in to view attached files.September 13, 2017 at 11:14 am #19296
Artem TemosKeymasterHere is a video tutorial that will help you create variable products with variations swatches and AJAX filters https://www.youtube.com/watch?v=gp3SMkKvUvs
January 30, 2018 at 6:11 pm #36186
[email protected]Participantfeature image
Attachments:
You must be logged in to view attached files.January 30, 2018 at 6:29 pm #36206
Artem TemosKeymasterHi,
Please, disable ALL extra plugins that are not related to our theme and provide us your website admin access so we can check why this function is not working for you.
If you are not happy with our theme in overall, we can provide you a refund. Otherwise, we will try to help you with your problems.Regards
February 1, 2018 at 7:38 am #36672
[email protected]ParticipantIMAGES Problem
February 1, 2018 at 7:47 am #36684
Artem TemosKeymasterHi,
If you are running an old version of the WooCommerce plugin you need to use previous version of Basel – 3.8. Download the full package with all files and find basel_3.8.zip file there https://gyazo.com/9792e3bc28a618eba7d3b44758280b11
Or you need to update WooCommerce to the latest 3.3 version. It is temporarily removed from wordpress.org but should be available soon.Regards
March 12, 2018 at 5:07 pm #45493
[email protected]ParticipantProblems with the images
Attachments:
You must be logged in to view attached files.March 13, 2018 at 7:42 am #45567
Artem TemosKeymasterHello,
1. Could you please test how it works with default WordPress theme to understand is it our theme related issue or not?
2. What problem do you mean?
3. You will get the latest version of the WPBakery plugin with our next theme update that will be released soon.
4. You need to upload your company’s favicon retina image in Theme Settings -> General https://gyazo.com/9c647e314dd099781884757041adc279
Regards
March 13, 2018 at 8:46 am #45592
[email protected]ParticipantSite
March 13, 2018 at 8:55 am #45597
Artem TemosKeymaster1. But did you test it with default WordPress theme? Is it our theme issue?
2. We don’t know what this function means. Could you please contact plugin’s developers and ask what requirements for themes they have so we can help you to fix it?
March 13, 2018 at 8:59 am #45600
[email protected]Participantquestions
March 13, 2018 at 9:01 am #45602
Artem TemosKeymasterDo you mean that it works well with default theme? In this case, could you please try to disable all extra plugin so we can check it ourselves?
March 13, 2018 at 5:19 pm #45743
[email protected]Participantok
March 14, 2018 at 7:53 am #45843
Artem TemosKeymasterAll external plugins are still active https://gyazo.com/bc89955c201defb29a21a7abf2ab6872
March 14, 2018 at 9:43 am #45875
[email protected]Participantnot possible
March 14, 2018 at 9:56 am #45887
Artem TemosKeymasterWe meant all plugins, except those that required for our theme. Find the list here https://xtemos.com/docs/basel/installation-process-2/#install-plugins
March 14, 2018 at 4:53 pm #46054
[email protected]ParticipantInstagram has returned invalid data.
March 14, 2018 at 7:24 pm #46081
Artem TemosKeymasterFind a solution in another topic https://xtemos.com/forums/topic/instagram-has-returned-invalid-data-3/
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