Home › Forums › WoodMart support forum › Header Builder does not open

Header Builder does not open

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 27, 2019 at 7:23 am #125868

    chrisl1217
    Participant

    Hi, I tried to open the header builder, it just keep loading and never get to the header that I can change anything.

    Also, my product search at the top header does not find any products anymore. The auto complete works, but if I click on the search icon, it always say no products found. Can you please help?

    Also, how do I disable the “Review” section? I am using a different review solution and want to disable the one comes with the theme.

    Thank you.

    May 27, 2019 at 9:32 am #125905

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    May 27, 2019 at 8:51 pm #126014

    chrisl1217
    Participant

    Hi, I am able to get the header builder to open on Firefox instead of Chrome.

    Any idea about the Product search always coming in no result?

    Can I hide the “Review” option that is by default?

    Thanks.

    May 28, 2019 at 6:30 am #126034

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area. Issue # 1 and 2 I will deactivate all the plugins not related to the theme and switch the parent theme, to check the issue

    As for the Reviews, they are disabled in Woocommerce > Settings > Product Tab > Inventory.

    Best Regards

    May 28, 2019 at 2:19 pm #126107

    chrisl1217
    Participant

    Hi, I found the setting for the review. Thanks.

    May 28, 2019 at 3:49 pm #126120

    Elise Noromit
    Member

    Hello,

    I have deactivated the plugins and header building works as well as shop page and search https://gyazo.com/2086dcbd67a5e110bcd8ce956a1c7c85

    Deactivate all the third parties plugins not related to the theme and activate them one by one to discover which one influence.

    Best Regards

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)