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Error while updating theme after support renewal

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  • July 16, 2019 at 12:31 pm #132938

    Adrenaline22
    Participant

    Hi guys,

    I deactivated the theme and re-entered the purchase code, but I am still receiving this error:

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    July 16, 2019 at 2:04 pm #132956

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

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