Ecommerce display the same product in product page

This topic has 5 replies, 2 voices, and was last updated 7 years, 7 months ago by Artem Temos.

Viewing 6 posts - 1 through 6 (of 6 total)

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May 9, 2017 at 3:44 pm #13466

valentina
Participant

Hi,
I’m Valentina from VCUBE srl.

We’re managing the alimentiamo.com website and since a couple of days we’re experiencing an issue with the related product display.
You can see the product from here: https://www.alimentiamo.com/prodotto/lambrusco-biologico-cinquecampi/ but we’re experiencing the issue in every product page.

The problem is that the related product section now displays the same product you’re actually in, and just that one!

We checked the backend looking for changings in updates but we didn’t find anything.
Do you know what we can do to solve the issue?

Thank you,

Valentina

May 9, 2017 at 4:14 pm #13473

Artem Temos
Keymaster

Hello,

Please, update the theme to the latest version firstly.

Regards

May 10, 2017 at 10:04 am #13524

valentina
Participant

Uhm, in the backend we don’t have any notification about a theme update…we have the 3.0.0 Version.

May 10, 2017 at 11:13 am #13526

Artem Temos
Keymaster

To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
Also, we suggest you make a backup of all your files before any update.

May 12, 2017 at 2:23 pm #13644

valentina
Participant

Ok, I’ve updated the theme to the last version from our Theme forest account and now it seems it’s working!

Thank you!

May 12, 2017 at 2:45 pm #13647

Artem Temos
Keymaster

Great, you are welcome!
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Ecommerce display the same product in product page

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