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Ecommerce display the same product in product page

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #13466

    valentina
    Participant

    Hi,
    I’m Valentina from VCUBE srl.

    We’re managing the alimentiamo.com website and since a couple of days we’re experiencing an issue with the related product display.
    You can see the product from here: https://www.alimentiamo.com/prodotto/lambrusco-biologico-cinquecampi/ but we’re experiencing the issue in every product page.

    The problem is that the related product section now displays the same product you’re actually in, and just that one!

    We checked the backend looking for changings in updates but we didn’t find anything.
    Do you know what we can do to solve the issue?

    Thank you,

    Valentina

    #13473

    Artem Temos
    Keymaster

    Hello,

    Please, update the theme to the latest version firstly.

    Regards

    #13524

    valentina
    Participant

    Uhm, in the backend we don’t have any notification about a theme update…we have the 3.0.0 Version.

    #13526

    Artem Temos
    Keymaster

    To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update.

    #13644

    valentina
    Participant

    Ok, I’ve updated the theme to the last version from our Theme forest account and now it seems it’s working!

    Thank you!

    #13647

    Artem Temos
    Keymaster

    Great, you are welcome!

Viewing 6 posts - 1 through 6 (of 6 total)

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