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Problems with some variable products

Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 11, 2019 at 12:20 pm #137466

    Felix
    Participant

    Hi,

    we have just noticed that some variable products can no longer be placed in the shopping cart. If variables for color and size are selected, a popup appear with the message “Unfortunately, there are no products of your choice. Please choose another combination”.

    The error seems to occur after the theme update (from 3.8.x. to 4.0.2) for all products for which we have not generated a variant for each product variable in the admin. (Some of our products would generate hundreds of variables.)

    So far, however, it has worked.

    We have deactivated the stock management at WooCommerce. But that didn’t solve the problem.

    August 11, 2019 at 1:59 pm #137494

    Elise Noromit
    Member

    Hello,

    Starting from now, these plugins are no longer required: Redux Framework, CMB2, please delete them.

    Best Regards

    August 11, 2019 at 2:34 pm #137498

    Felix
    Participant

    I’d deactivated it before, but I’ve deleted it now. Unfortunately this did not fix the problem.

    August 11, 2019 at 6:22 pm #137521

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area

    Best Regards

    August 11, 2019 at 8:46 pm #137533

    Felix
    Participant

    Here are the access data.

    August 11, 2019 at 9:20 pm #137536

    Felix
    Participant

    I think I found the reason. The new theme version doesn’t seem to be compatible with the plugin “SCALABILITY PRO” anymore.

    There you can find the function “Remove Woo Ajax variations calculations: Remove Ajax variations count” for the product page.

    Until now there were no problems with this, but if we deactivate this optimization, the variable products will work correctly again.

    Do you have any idea why this has changed?

    August 12, 2019 at 8:12 am #137594

    Elise Noromit
    Member

    Hello,

    There are two ways to solve this: a) to find an equivalent plugin which is compatible, b) contact the plugin support and let them fix the incompatibility.

    Best Regards

    August 12, 2019 at 11:44 am #137646

    Felix
    Participant

    Thank you. I will contact the plugin support.

    August 12, 2019 at 12:02 pm #137667

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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