Home › Forums › WoodMart support forum › Theme Updat Issues

Theme Updat Issues

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • September 13, 2019 at 3:38 pm #143789

    FarhadIS
    Participant

    Hello,

    I am having issues regarding the theme update, From reading other threads and trying to diagnose the problem I have still not found a solution.

    This is the error message I’m getting when trying to get the theme to update: “An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Your assistance will be appreciated.

    September 13, 2019 at 8:23 pm #143806

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)