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Blog archive stopped working

Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 18, 2019 at 6:16 am #144790

    Icedor
    Participant

    The customer noticed that blog page no longer work: https://moroccomedina.se/blogg/

    We use a child theme but I’ve tried flip to main theme and it did not work. I’ve tried all settings under Theme Settings -> Blog and nothing. Tied resetting perm links and so on. Get no errors on server or in browser.

    Also tried deactivating all plugins with no effect.

    The posts do work on front page https://moroccomedina.se/

    September 18, 2019 at 6:34 am #144801

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme, switch to the parent theme and provide us your admin access so we can check it?

    Thank you in advance

    September 18, 2019 at 6:39 am #144802

    Icedor
    Participant

    Sure, see admin credentials below.

    You can temporary deactivate all plugins and flip between the themes. But remember it’s a live shop so return everything after testing.

    September 18, 2019 at 11:42 am #144804

    Artem Temos
    Keymaster

    Please, disable all external plugins first and switch to the parent theme.

    September 18, 2019 at 11:58 am #144910

    Icedor
    Participant

    Which plugins are not external? Please list them so I do not deactivate the themes required plugins.

    September 18, 2019 at 12:42 pm #144927

    Artem Temos
    Keymaster

    Theme’s required plugins are

    WPBakery Page Builder
    Woodmart Core
    WooCommerce

    September 18, 2019 at 1:00 pm #144943

    Icedor
    Participant

    Unfortunately it din not work. Activating main theme and only having plugins listed below active:
    WPBakery Page Builder
    Woodmart Core
    WooCommerce

    What is the next step?

    For future reference the them also requires: Slider Revolution.
    And the following recommended plugins are currently inactive: Contact Form 7, MailChimp for WordPress and Safe SVG

    September 18, 2019 at 1:01 pm #144944

    Artem Temos
    Keymaster

    Please, leave only these plugins so we can test.

    September 18, 2019 at 1:04 pm #144946

    Icedor
    Participant

    You have admin access, please do the preparation yourself (takes 1 minute to deactivate and switch theme) so we can minimize downtime or odd behavior of the shop.

    September 18, 2019 at 1:09 pm #144947

    Artem Temos
    Keymaster

    Could you please reinstall the theme and send us your FTP access also?

    September 18, 2019 at 1:27 pm #144961

    Icedor
    Participant

    Theme reinstalled and now it works. So I guess something with the theme update had failed…

    September 18, 2019 at 1:37 pm #144964

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Yes, seems that some files were broken somehow.

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Viewing 12 posts - 1 through 12 (of 12 total)