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Add to cart loading animation does not show on mobile

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
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  • October 3, 2019 at 3:30 pm #148309

    anatta
    Participant

    Hi, can you help why does the add to cart animation does not show up anymore on mobile at the shop page.

    First click that cart button, then variation options will be shown, then click add to cart after choosing the variation.

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    October 3, 2019 at 9:07 pm #148339

    Elise Noromit
    Member

    Hello,

    The animation is called by hover. The mobile version does not have a hover effect. Everything works on click.

    I have checked and adding to cart of a variable product works properly.

    Best Regards

    October 4, 2019 at 8:12 am #148380

    anatta
    Participant

    Hi, there are two steps of “add to cart” button in shop page, first click on the white/black cart button below, it shows animation on the product image, but the second click on the green cart button which I circle in red does not have animation on mobile, I know it works by click in mobile, but even after clicking, it does not shows the circle animation.

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    October 4, 2019 at 8:54 am #148386

    Elise Noromit
    Member

    Hello,

    I have checked the adding to the cart process on mobile and saw the spinning circle while adding. Your site works in the same way as our demo site. It is the way it works on mobile.

    Please specify the problem, if any.

    Best Regards

    October 4, 2019 at 10:07 am #148396

    anatta
    Participant

    Hi, please have a look at the screen recorder video. Do you see what I see ? No circle animation on green cart. The problem is at the 10th seconds

    October 4, 2019 at 12:02 pm #148424

    Elise Noromit
    Member

    Hello,

    On the mobile device, when I select the option on a variable product and click the green add to cart I see the spinning circle. Try to check on the real device, you are checking by narrowing the browser.

    Best Regards

    October 4, 2019 at 1:15 pm #148439

    anatta
    Participant

    Hi, of course I check with real device, the narrow browser is just for recording the screen purpose. Do you make sure you are in a shop page ? homepage, not in single product page, because single product page it works.

    October 4, 2019 at 1:41 pm #148444

    anatta
    Participant

    A very good thing that I see how you interact with my website via Hotjar.com , which records the user interaction in video, you are in Ukraine right ? Browser firefox, using android device.

    I can say, you DIDN”T click the green add to cart button !!! You click the cart button below then when the variation appear, you click “cross” close button instead, you didn’t scroll down to see another green colour “cart” button ! You didn’t add the item into the cart !

    Why are you not honest with me ? You said you click on the add to cart button AFTER the variation appear, it’s very unprofessional 🙁

    October 4, 2019 at 2:46 pm #148455

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme, switch the parent theme, and provide the site admin access to the private area I will check once more.

    Best Regards

    October 4, 2019 at 5:26 pm #148473

    anatta
    Participant

    Forget it, I would rather solve this myself or another staff to help me solve this. I know I still need you in the future, but I am just too disappointed to work with you now. You also act like if nothing happened !

    And don’t say “check once more” when you didn’t even properly check them in the first place.

    October 4, 2019 at 5:48 pm #148478

    Bogdan Donovan
    Keymaster

    Hi,

    First of all, sorry for the misunderstanding. We are clearly seeing the issue on your site (https://gyazo.com/3fc967191331072a904fc75b3d03302f).

    We have checked your site product’s HTML structure and found the difference between the default theme structure and your site:

    https://prnt.sc/pexziw – Default theme
    https://prnt.sc/pey04j – Your site

    As we can see one of your third party plugins added <span class="xoo-wsc-icon-checkmark xoo-wsc-icon-atc"></span> to your quick shop add to cart button and prevents the appearance of the loading class in the add to cart button, which is responsible for displaying the loader.

    We do not know exactly which of the plugins is responsible for this behavior. You can provide us with admin access to your site so that we can find the plugin causing this issue or you can ourselves try to turn off third-party plugins, which are somehow connected with the process of adding products to the cart and check how the quick shop works.

    Best Regards

    October 4, 2019 at 6:04 pm #148480

    Bogdan Donovan
    Keymaster

    We are glad that you have found the solution. Again, we are sorry for the following misunderstanding. In the future, we will instruct our support staff to double-check the problem before the answer to avoid similar inconveniences.

    Since the following issue is not related to the work of our theme we would like to kindly ask you to change your negative review about Woodmart theme. If you experienced any other issues, please let us know and we will resolve them as soon as possible. Thank you for your understanding.

    Best Regards

    October 6, 2019 at 4:24 am #148643

    anatta
    Participant

    @erwin Thanks for the help, and take a real look on what happened, I know the plugin that cause this issue now, will take it from there.

    But I would like to say, it’s CLEARLY NOT MISUNDERSTANDING or CONFUSION though. If you or anyone want to see the video of how he/she interacted with the site, I can attach a link here. There wasn’t GREEN CART button that he click, yet he said he did. So there’s NO MISUNDERSTANDING.

    October 6, 2019 at 2:55 pm #148700

    Artem Temos
    Keymaster

    Hi,

    Thank you very much for your new review. It is much appreciated. We will do our best to avoid such problems in the future and provide the best service. Hope that we will deserve 5 stars from you one day 🙂

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)