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Product distribution mission on tablet

Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 6, 2019 at 10:16 pm #148761

    nicolesautter
    Participant

    Hi, I do have a problem. I launched my shop today and have checked everything in advance. Now today a costumer asked me if I don’t diachronen my products and their ingredients, which surprised me. I checked my computer and my iPhone and it showed on both devices. But obviously it doesn’t show on tablets. I have no idea where to change that. I checked the customize woocommerce section and I checked in your theme settings but can’t find it. Can you help? The pictures attached show what the customer sees- or not sees and the video was taken from my iPhone. I had someone else check and they can’t see it at there iPad either. So obviously this only occurs on tablets. What do I need to do? Thanks in advance.

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    October 7, 2019 at 6:13 am #148793

    Artem Temos
    Keymaster

    Hi,

    Try to add the following code snippet to the Custom JS area on document ready in Theme Settings to fix this issue.

    function singleProductTabsAccordion(){
    if ( jQuery(window).width() > 1024 ) {
        return;
    }
    jQuery('.woocommerce-tabs').removeClass('tabs-layout-tabs').addClass('tabs-layout-accordion');
    jQuery('.single-product-page').removeClass('tabs-type-tabs').addClass('tabs-type-accordion');
}
singleProductTabsAccordion();

    Regards

    October 7, 2019 at 10:43 am #148873

    nicolesautter
    Participant

    Hi! Thanks for your response but that doesn’t work either. I see in your response that the code snipped includes accordion where I am using Tab. Does that make a difference. I don’t like the look of the accordion so that’s why I am using tabs. It does work fine on the computer and on my iPhone but obviously not on a tablet. So I am afraid that doesn’t work…

    October 7, 2019 at 11:03 am #148878

    Artem Temos
    Keymaster

    Please, send us a link where we can see that and where the code is placed.

    October 7, 2019 at 11:48 am #148890

    nicolesautter
    Participant

    I keep sending your messages but always get an error. Here again. See down below in the private section.

    October 7, 2019 at 12:02 pm #148893

    Artem Temos
    Keymaster

    When I test this on iPad we see tabs are there and working correctly. Could you please clear your browser cache and check again?

    October 7, 2019 at 12:09 pm #148894

    nicolesautter
    Participant

    Hi, as mentioned I don’t have an iPad. I will have to ask my customers. But I can’t always ask them if they have cleared their cache…. Hope it really does work cause I loose customers if it doesn’t show. Checking will take a while cause I need someone with an iPad.. Will get back once I know. Thanks

    Oh and can you do me a favor and send me a screenshot of what it is you see so we are talking about the same?

    October 7, 2019 at 12:11 pm #148895

    Artem Temos
    Keymaster

    We are talking about tabs on iPad and it seems to work fine now https://gyazo.com/4f2fec6cba0e34d2d72854cd6d991899

    October 7, 2019 at 12:12 pm #148896

    nicolesautter
    Participant

    That does look better. Is there a text if you open them?

    October 7, 2019 at 12:51 pm #148903

    Artem Temos
    Keymaster

    Yes, it works correctly. This bug will be also fixed in our next theme update.

    October 7, 2019 at 5:32 pm #148949

    nicolesautter
    Participant

    Hi, I was told again it doesn’t work…. This really urgently needs to be fixed. I am loosing customers. What do you want me to do? I can’t add a note on my webpage that the theme has a bug and that they always have to empty their cache. I can’t check since I don’t have an iPad. Why does it work on cell phones and computers but not on tablets. This is really a little frustrating since I just started and now this. This is so important for my page. Please somehow fix this.

    October 8, 2019 at 6:28 am #149005

    Artem Temos
    Keymaster

    What exact version of the iPad have they tested on? I have tested on almost all modern iPads using browser stack service and it works fine https://gyazo.com/33d600e9a3cdcca4cce6f1f0a342cf7a
    https://gyazo.com/cc91126d10432c492ada337f4b49d728
    And it is not related to caching if you don’t have any kind of full-page cache plugins installed. You can try to test it yourself here https://browserstack.com

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Viewing 12 posts - 1 through 12 (of 12 total)