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Variable Product Swatches not showing up after customization

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • October 9, 2019 at 5:35 pm #149336

    cocreare
    Participant

    Hello! Woodmart theme is not showing “clickable” swatches for variable products. It only displays a table with the variations, but not buttons/dropdowns allowing clients to choose them before adding the product to quote.

    I’ve already tried deactivating all third party plugins, followed all the steps into creating news swatches etc.

    Still nothing.

    The theme alone, freshly installed and without the customizations shows the swatches perfectly, but the currently website is not showing.

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    October 9, 2019 at 8:04 pm #149345

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please disable showing attribute table in the short description of the product. You can find this option in the Theme settings > Product page > Show/hide elements.

    Best Regards

    October 10, 2019 at 1:07 pm #149459

    cocreare
    Participant

    Hello!
    Still nothing 🙁

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    October 10, 2019 at 6:30 pm #149513

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area as well as the product URL with the problem I shall check the issue.

    Best Regards

    October 11, 2019 at 1:23 pm #149668

    cocreare
    Participant

    Sure!

    October 11, 2019 at 8:59 pm #149711

    Elise Noromit
    Member

    Hello,

    You do not have any variable products, that is why there is no swatches. https://prnt.sc/pi4foa

    Please read and follow the instruction provided here to confirm swatches: https://xtemos.com/docs/woodmart/variable-products-swatches/

    Best Regards

    October 15, 2019 at 6:22 pm #150283

    cocreare
    Participant

    Hi!
    Variable product made, but still no changes :/

    October 16, 2019 at 6:37 am #150347

    Elise Noromit
    Member

    Hello,

    Please make the full backup of the site and update the theme and all the related products. Please take into consideration the suggestions provided here: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    As soon as you update the theme and plugins, deactivate the plugins not related to the theme.

    Best Regards

    October 16, 2019 at 2:36 pm #150493

    cocreare
    Participant

    Hi!
    All done!
    I’ve updated the theme and all plugins that aren’t on this list of required (and optional) plugins are now deactivated.

    But it’s still not working though 🙁

    October 17, 2019 at 12:16 pm #150693

    Elise Noromit
    Member

    Hello,

    Please disable the catalog mode http://prntscr.com/pkhm6c

    Catalog mode does not allow to show variations regardless of the theme.

    Best Regards

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Viewing 10 posts - 1 through 10 (of 10 total)