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Emails from woocommerce are not send

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 31, 2019 at 10:20 pm #153977

    Diego Briceno
    Participant

    Hello the orders are not sending notifications by email. not for the customer and not for the store owner, please help

    November 1, 2019 at 8:03 am #154037

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    These notifications come with WooCommerce plugin and our theme doesn’t influence this functionality. Probably, there is some problem in your server with sending emails.

    Could you please test order emails by activating some other theme like “Twenty Nineteen” for a moment. So it will be clear that this is the theme issue or not because most of the time email server has not been set up and for that you need to contact your host support.

    Also you can read and follow the below article that might help you:
    https://wordpress.org/support/topic/woocommerce-emails-not-sending-5/

    Best Regards.

    November 1, 2019 at 6:48 pm #154209

    Diego Briceno
    Participant

    The server says all works and if could be tested in http://zonafranka.ec/mail_test.php

    they say is problem from woocommcerce plugin

    do you need my login details to check this?

    November 2, 2019 at 5:37 am #154262

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As I explained you already that the Theme has no influence on it, Mail has been sent from server and WooCommerce plugin is responsible for it, but if you want, I’ll check it for you, please share your site WP Admin Login details in a private section of this topic, and also before providing me the requested info, please take the complete backup of your site and deactivate all the third party plugins on your site.

    Best Regards.

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Viewing 4 posts - 1 through 4 (of 4 total)