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update theme failed

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • November 1, 2019 at 2:52 pm #154168

    kais
    Participant

    i receive a theme update but i got error

    An error occurred while updating Woodmart: The archive is not installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    November 1, 2019 at 9:05 pm #154220

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    November 3, 2019 at 12:37 am #154410

    kais
    Participant

    always update failed …

    November 3, 2019 at 6:52 pm #154472

    Elise Noromit
    Member

    Hello,

    Sorry for the delay, I cannot log in with the credentials you have provided https://prnt.sc/pry6zz

    Please and check the FTP access and provide the site admin access as well.

    Best Regards

    November 4, 2019 at 12:06 am #154500

    kais
    Participant

    FTP LOGIN and DASHBOARD LOGIN

    November 4, 2019 at 11:25 am #154614

    Elise Noromit
    Member

    Hello,

    I have updated the theme. Please correct the errors in the Theme Settings > Custom CSS http://prntscr.com/ps6o7t so that everything would work correctly. Icons would be displayed correctly.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)