issues with site

This topic has 32 replies, 4 voices, and was last updated 5 years ago by Artem Temos.

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November 13, 2019 at 7:46 am #156656

yaron
Participant

hello
i need help with woodmart-core it’s crushing the site installation.

i need tech help with this issue!

i thank you in advance,
Yaron

November 13, 2019 at 8:08 am #156658

Eric Watson
Participant

Hello,

Please explain the problem in detail and attach screenshots if possible.

Kind Regards
XTemos Studio

November 13, 2019 at 9:12 am #156680

yaron
Participant

hi woodmart-core is consistently sending queries to the database i don’t have a screen-shot but i do have a log from the system, it is attached, i will send you what ever info you need from the server side or the errors we are getting

thank you,
Yaron

November 13, 2019 at 9:52 am #156692

Eric Watson
Participant

Hello,

In our theme there is a functional for caching variations of products, it is made to optimize and reduce the load on the site. These requests are related to it and they are normal if you want we can disable it.

Kind Regards
XTemos Studio

November 13, 2019 at 11:12 am #156703

yaron
Participant

hi, ok, how can we proceed?

thanks,
Yaron

November 13, 2019 at 12:43 pm #156719

yaron
Participant

hi
still waiting for a reply, it is very urgent!

Thanks,
Yaron

November 13, 2019 at 1:52 pm #156739

Eric Watson
Participant

Try to add the following PHP code snippet to the child theme functions.php file to disable swatches cache

add_filter( 'woodmart_swatches_cache', '__return_false' );

Kind Regards
XTemos Studio

November 13, 2019 at 3:50 pm #156775

yaron
Participant

hi
sad to say that there are no changes

Thanks,
Yaron

November 14, 2019 at 7:25 am #156856

Eric Watson
Participant

Hello,

In this case, could you provide FTP access and describe in detail how we can see these requests?

Kind Regards
XTemos Studio

November 14, 2019 at 7:30 am #156859

[email protected]
Participant

Hi,

I am seeing some code in the front end of the checkout page and order confirmation page.

Can you please help me figure this out?

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November 14, 2019 at 7:39 am #156864

Eric Watson
Participant

Hello, [email protected]

Please create a separate topic.

Kind Regards
XTemos Studio

November 14, 2019 at 7:48 am #156873

yaron
Participant

Hey,
see private content

thanks,
Yaron

November 14, 2019 at 8:30 am #156875

Eric Watson
Participant

Sorry, the message about creating the separate topic was not addressed to you.

Our IP 176.98.70.114

Kind Regards
XTemos Studio

November 14, 2019 at 10:47 am #156911

yaron
Participant

did you receive the connection details?

November 14, 2019 at 10:54 am #156913

yaron
Participant

posting again to make sure

November 14, 2019 at 12:18 pm #156927

Eric Watson
Participant

Yes, accesses work, please tell me where we can see requests?

Kind Regards
XTemos Studio

November 14, 2019 at 3:52 pm #156959

yaron
Participant

hey eric
i added the errors i’m getting in the private content area

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November 14, 2019 at 3:57 pm #156961

yaron
Participant

another file is attached

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November 15, 2019 at 7:23 am #157008

Eric Watson
Participant

Hello,

We tested your site with the plugin Woodmart core enabled and without, and your site works very fast as shown in the screenshots, loading 600 milliseconds on the product page and 300 milliseconds on the main page is very fast.

http://prntscr.com/px8jb3
http://prntscr.com/px8kd5

Kind Regards
XTemos Studio

November 15, 2019 at 11:41 am #157057

yaron
Participant

Hello
it does look like it is, can you please tell me what was wrong and how did you fix it?

thanks
Yaron

November 15, 2019 at 12:12 pm #157062

Artem Temos
Keymaster

Hi,

We just activated the WoodMart Core plugin and then tested how it works.

Kind Regards

November 15, 2019 at 2:38 pm #157107

yaron
Participant

sadly the issue is back, no changes on our side where done

thanks,
Yaron

November 15, 2019 at 2:55 pm #157114

Artem Temos
Keymaster

The FTP seems to be wrong. We are trying to edit some files but don’t see any changes on the website. Please, check this so we can edit your files and troubleshoot the problem.

November 15, 2019 at 3:14 pm #157122

yaron
Participant

try again now, i am seeing a broken site

November 15, 2019 at 3:24 pm #157126

Artem Temos
Keymaster

FTP access is still not working. Also, you have some kind of cache on your website. A part of your pages are loaded with our theme and another part with a default WordPress theme when we switch it.

November 15, 2019 at 3:32 pm #157129

yaron
Participant

can you connect to the ftp?
are you connected from the ip address you gave me before?

i checked the site again now, it works but very slowley

November 16, 2019 at 10:06 am #157197

Artem Temos
Keymaster

Yes, we can connect to it but it is not from this website. We edit core files and there are no changes on your website.

November 16, 2019 at 10:08 am #157199

yaron
Participant

hello
what can we do from our side to help you?

thanks,
Yaron

November 16, 2019 at 10:09 am #157201

Artem Temos
Keymaster

Just provide a correct FTP access so we can edit your files and troubleshoot the problem. Contact your hosting provider for help if you can’t do this.

November 17, 2019 at 7:50 am #157313

yaron
Participant

Hello
could you please tell me which wpbakery addons are used for the following
products tab
hotspot
products grid
and promo banner?

thanks,
Yaron
Author

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