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Recently-view products not working

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • November 15, 2019 at 6:44 am #157005

    KH
    Participant

    Hi, The recently-viewed product widget on the right side of my single product page is not working like before. It doesn’t show any products there even though I’ve viewed many products.

    November 15, 2019 at 6:46 am #157006

    KH
    Participant

    Hi, please give instructions on how to deal with this warning in my admin dashboard:

    Your custom generated CSS file is outdated. The current version of the theme is 4.2.1 so you need to go here and click on "Update" button to actualize it.

    November 15, 2019 at 7:32 am #157010

    Eric Watson
    Participant

    Hello,

    1) Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    2) You need to go CSS Generator and click on “Update” button to actualize it.

    Kind Regards
    XTemos Studio

    November 15, 2019 at 8:04 am #157016

    KH
    Participant

    1) I changed to wordpress default theme, it works https://www.dropbox.com/s/2p950yxrir0a0tv/sc65.png?dl=0. With your theme it doesn’t show anything, just blank widget.
    2) After clicking on the update, it brings me to the page that there’re options to put a thick. Do I have put any thick on the boxes? or just skip it and click on the update button at the bottom of the page.

    November 15, 2019 at 8:40 am #157026

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    November 15, 2019 at 8:46 am #157027

    KH
    Participant

    I give you many times my admin access. You have in your record.

    November 15, 2019 at 8:51 pm #157028

    Artem Temos
    Keymaster

    1. You didn’t add the widget to the shop page area https://prnt.sc/px9udb

    2. Just click on the Update button there and the file will be regenerated.

    November 16, 2019 at 3:56 am #157174

    KH
    Participant

    1) I’ve added the widget to the shop page area, it’s still not working.

    2) Now after following your instruction to click on the update button, my shop page’s broken. Go to my shop page and look at the quantity field, scroll down and look at the product tabs together with the content in the tab. It’s broken. Pls get it back.

    November 16, 2019 at 3:59 am #157176

    KH
    Participant

    2) Not only that, it breaks other place as well. Footer’s also affected. The quantity field in cart page also get affected. I think there might be more that I have not yet discovered.

    November 16, 2019 at 10:08 am #157200

    Artem Temos
    Keymaster

    We don’t see any problems on your website at the moment https://gyazo.com/1f9f1d4debe858ca676f9f2c2f61f199

    November 16, 2019 at 10:14 am #157203

    KH
    Participant

    Sorry, not shop page. Pls go to single product page. Click on any product and you will see it.

    November 16, 2019 at 10:19 am #157207

    Artem Temos
    Keymaster

    Please, send us some screenshots so we can better understand the problem on the single product page.

    November 16, 2019 at 11:23 am #157213

    KH
    Participant

    https://www.dropbox.com/s/nlqckyzvliq2cz6/sc70.png?dl=0
    https://www.dropbox.com/s/6cy360iotf91xua/sc71.png?dl=0
    https://www.dropbox.com/s/ru0fdyluiqi6kes/sc72.png?dl=0
    https://www.dropbox.com/s/bhenwtypidwe9g6/sc73.png?dl=0
    https://www.dropbox.com/s/lthiymr5dtfgf8f/sc74.png?dl=0

    November 16, 2019 at 12:36 pm #157215

    Artem Temos
    Keymaster

    Try to disable the CSS generator completely. It seems that you have unticked these points in the generator and now styles are missed.

    November 16, 2019 at 12:53 pm #157227

    KH
    Participant

    I already asked you about how to do, what to select before updating, but you didnt give this detail.

    November 16, 2019 at 2:10 pm #157241

    KH
    Participant

    pls get things back to normal.

    November 16, 2019 at 5:28 pm #157267

    Artem Temos
    Keymaster

    Just review all things that you have disabled in the CSS generator and you will find which ones should be enabled. Otherwise, try to disable the generator completely and then configure it from scratch.

    November 16, 2019 at 6:45 pm #157278

    KH
    Participant

    I didn’t touch anything or disable anything. I asked you Do I have put any thick on the boxes? or just skip it and click on the update button at the bottom of the page.
    and you told me just click update button. And the problems occurs.

    November 17, 2019 at 1:36 pm #157350

    Artem Temos
    Keymaster

    In this situation, just delete the generated file and use our standard style.css file if you don’t want to disable any styles. This should fix the problem.

    November 18, 2019 at 5:06 am #157424

    KH
    Participant

    how to “delete the generated file and use your standard style.css file”?

    November 18, 2019 at 5:10 am #157425

    KH
    Participant

    How about the recently-viewed products, which doesn’t show up in the widget?

    November 18, 2019 at 7:02 am #157435

    Artem Temos
    Keymaster

    I sent you a screenshot where the recent view products are working correctly on the shop page. Just click on the “Delete” button to delete the generated file.

    November 18, 2019 at 8:43 am #157470

    KH
    Participant

    Now I add the widget to single post page, it works. Usually when changing a theme, widgets disappear?

    November 18, 2019 at 10:08 am #157511

    Artem Temos
    Keymaster

    Hello,

    The problem may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope.
    As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Regards

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