Home › Forums › Basel support forum › what could cause the content presents to not load?

what could cause the content presents to not load?

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • November 29, 2019 at 1:32 pm #159968

    redplumdigital
    Participant

    The content presents are not loading. The pinwheel just keeps spinning. See screenshot. What could be the causes of this?

    Attachments:
    You must be logged in to view attached files.
    November 29, 2019 at 6:46 pm #160046

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue. We suspect that this is the issue of plugins conflict.

    Best Regards

    November 29, 2019 at 10:05 pm #160069

    redplumdigital
    Participant

    It’s not a plugin issue. I use this theme on multiple sites with the same plugins and the other sites do not have any issues. What else could be the cause?

    November 30, 2019 at 1:10 pm #160150

    Elise Noromit
    Member

    Hello,

    Perhaps the server is overloaded and cannot cope with the load. It is not a theme related issue either. I am checking at a clean WP installation and everything works.

    Best Regards

    December 1, 2019 at 3:55 am #160270

    redplumdigital
    Participant

    I checked and the server load is working fine. Is Massive Addons for WPBakery Page Builder plugin required for the the content presets feature to work?

    December 1, 2019 at 5:01 am #160272

    redplumdigital
    Participant

    And, would you send me the most current version for the Theme Post Types plugin?

    December 1, 2019 at 11:29 am #160317

    Elise Noromit
    Member

    Hello,

    You need to update the theme and then go to Appearance > Install plugins and just update all, they would be updated.

    Best Regards

    December 1, 2019 at 8:59 pm #160422

    redplumdigital
    Participant

    I have already done all you recommend.
    1) the Theme Type Posts plugin is not updating. please tell me how to update the Theme Type Posts plugin in another way.
    2) the content presets are still not loading. i have updated the theme, plugins and downloaded the demo data. i have also tried disabling all the plugins. (i have re-activated the plugins now because the site it live.) please log in and see if you can fix it.

    December 2, 2019 at 8:26 am #160471

    Elise Noromit
    Member

    Hello,

    Please check the credentials I cannot log in.

    Best Regards

    December 2, 2019 at 6:12 pm #160646

    redplumdigital
    Participant

    See new password below

    December 3, 2019 at 8:23 am #160707

    Elise Noromit
    Member

    Hello,

    I cannot log in with the new password as well.

    Best Regards

    December 9, 2019 at 1:09 am #162001

    redplumdigital
    Participant

    see private content

    December 9, 2019 at 12:14 pm #162106

    Elise Noromit
    Member

    Hello,

    You have a lot of sites. I have check this one v1.redplumwp….

    I have added a text block to the page and it works https://prnt.sc/q8a15q and https://prnt.sc/q8a1hj

    Specify which site to check.

    Best Regards

    December 9, 2019 at 6:25 pm #162198

    redplumdigital
    Participant

    I put it in the private content in the previous message. I’ll put it in the private content for this message too.

    December 10, 2019 at 8:50 am #162303

    Elise Noromit
    Member

    Hello,

    Please check the issue on one of the default themes to understand where our theme causes the problem.

    Contact your host support on increasing the capacity for your site.

    Best Regards

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)