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Your Site is Experiencing a Technical Issue

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • December 12, 2019 at 1:22 pm #162925

    deemac
    Participant

    My site keeps experiencing this error and it says its caused by the file below in private content. Please advise

    December 12, 2019 at 1:56 pm #162928

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    December 12, 2019 at 2:12 pm #162957

    deemac
    Participant

    My site is live and i would disable the entire site if i did that, i can make a backup for you to investigate maybe?

    December 12, 2019 at 2:43 pm #162958

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    But anyway, if you say that you have an error on your live website then it would be better to check this directly.

    Kind Regards

    December 12, 2019 at 6:53 pm #162996

    deemac
    Participant

    Here is the login info

    December 13, 2019 at 7:25 am #163064

    Artem Temos
    Keymaster

    Where we can see this error on your website? Also, please, disable all external plugins that are not related to our theme.

    December 13, 2019 at 1:16 pm #163175

    deemac
    Participant

    I have disabled them, i sent you the error i have no idea how to replicate it

    December 13, 2019 at 1:42 pm #163180

    Artem Temos
    Keymaster

    But where have you got the error? If we can’t replicate it then we can’t know what is it caused by.

    December 13, 2019 at 2:23 pm #163201

    deemac
    Participant

    Ok this is why i sent you the EXACT error from WordPress, i probably could fix it myself if i knew exactly what was wrong. It says its caused by your theme so i have no idea

    December 13, 2019 at 11:51 pm #163228

    Artem Temos
    Keymaster

    What exactly do you mean by “error from WordPress”? Could you please send us a screenshot where exactly did you get it? We tested your website but never saw the error.

    December 16, 2019 at 2:04 pm #163587

    deemac
    Participant

    This error (PRIVATE)

    December 17, 2019 at 2:34 am #163600

    Artem Temos
    Keymaster

    Yes, we saw this log already but could you please send us a screenshot where exactly did you get it? We tested your website but never saw the error.

    January 13, 2020 at 5:45 pm #167730

    deemac
    Participant

    Hi i cannot figure out how to reply to the topic on this but now my icons have somehow disappeared how can i get them back please?

    Attachments:
    You must be logged in to view attached files.
    January 14, 2020 at 7:18 am #167795

    Artem Temos
    Keymaster

    Read this article and it should help you with the problem https://xtemos.com/docs/woodmart/icons-has-been-disappeared/

    January 14, 2020 at 1:23 pm #167888

    deemac
    Participant

    Hi that did not work and my URL is correct I tried several times but still the icons are gone.
    Inspect console ________ Failed to load resource: the server responded with a status of 404 (Not Found)

    January 14, 2020 at 1:46 pm #167895

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    January 14, 2020 at 2:53 pm #167915

    deemac
    Participant

    Weirdly i cloned the site and they show up again. Here is the login in Private

    January 15, 2020 at 3:06 am #167920

    Artem Temos
    Keymaster

    We can’t login with this password. Also, disable all external plugins first.

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Viewing 18 posts - 1 through 18 (of 18 total)