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slider revolution broken after update

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • December 29, 2019 at 11:21 am #165390

    shuki
    Participant

    Hi, after updating to wordpress to 5.3.2
    woodmart Version: 3.0.0.1544548057
    updated slider revolution 6.1.5

    now, unable to edit sliders on slider revolution, getting redirected to:
    https://{mysite}/wp-admin/undefined&view=slide&id=341

    there seem to be a js error and some 403 ajax erros
    see attached:
    http://prntscr.com/qh3ky6
    http://prntscr.com/qh3lbk
    http://prntscr.com/qh3lld

    December 29, 2019 at 2:13 pm #165400

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the dev site admin access to the private area

    Best Regards

    December 29, 2019 at 3:19 pm #165419

    shuki
    Participant

    i turned off the woodmart theme (we use a child theme) and it seems this is what is causing the issue.
    im sending you the site admin details.

    !! PLEASE BE CAREFUL, THIS IS A SITE IN DEVELOPMENT THAT HAS A LOT OF WORK PUT INTO IT. !!

    THANKS

    December 29, 2019 at 3:19 pm #165421

    shuki
    Participant

    More info in private content

    December 29, 2019 at 9:52 pm #165461

    Elise Noromit
    Member

    Hello,

    Here is my IP 5.248.118.5

    Do you use our theme maintenance mode or plugin? Please check how it works on some default theme if you see the same, please contact your hosting support. More likely the reason is in the server configuration.

    Best Regards

    December 30, 2019 at 8:41 am #165511

    shuki
    Participant

    Hi Elise, please pay attention to my original post, i already checked this. i tested on twenty eleven and it works ok.
    (i dont know the difference between theme maintenance mode or plugin )

    Thanks

    December 30, 2019 at 9:25 am #165520

    Elise Noromit
    Member

    Hello,

    Please disable blocking the site by IP for a while as it is necessary to check some other team members and I cannot provide all the IPs

    Best Regards

    December 30, 2019 at 9:59 am #165532

    shuki
    Participant

    Private

    December 30, 2019 at 12:46 pm #165572

    Artem Temos
    Keymaster

    Please, add my IP so I can check this 146.120.101.23

    December 30, 2019 at 12:56 pm #165575

    shuki
    Participant

    i added your IP

    December 30, 2019 at 5:22 pm #165627

    Artem Temos
    Keymaster

    403 Forbidden error says that this request is blocked by the server. Contact your hosting provider to help in this question since it is not our theme or plugin problem.

    December 31, 2019 at 6:59 am #165691

    shuki
    Participant

    This happened right after the update. it was working well. also, when the theme is turned off it works well, how can you explain it ?
    Please check again. i cannot accept your answer here, the 403 appeared after the theme and plugin update. there is some conflict in the new code.
    we dont use a Firewall and no changes have been made to the htaccess file in the last few weeks
    Thank you Artem

    December 31, 2019 at 8:14 am #165704

    Artem Temos
    Keymaster

    It can’t be caused by the update since 403 error is not caused by the code, but by the server configuration. Read more information here for example https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how-can-i-fix-it/
    If you want, we can send you any version of our theme so you can install it and check how it works.

    January 6, 2020 at 10:19 am #166473

    shuki
    Participant

    Hi, i havnet heard back from you for over a week now. can i get an update ?

    January 6, 2020 at 12:11 pm #166502

    Artem Temos
    Keymaster

    Hello,

    We have posted our reply a week ago https://xtemos.com/forums/topic/slider-revolution-broken-after-update/#post-165704

    Regards

    January 8, 2020 at 6:34 am #166839

    shuki
    Participant

    Hi, the 403 was not there before the theme update. and when i say 403 this is generated from the ajax response.
    When changing to another theme this solves the issue and slider evolution works fine.
    the conclusion is its coming from the theme. can you look more closely at this please , it is quite urgent
    Thank you

    January 8, 2020 at 7:04 am #166847

    Artem Temos
    Keymaster

    Please, enable some default theme and turn off all 3rd party plugins so we can test this.

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Viewing 17 posts - 1 through 17 (of 17 total)