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CANT UPDATE THEME

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  • #167113

    Lukszgz
    Participant

    Hi,

    We are having the same issue as described on this topic

    https://xtemos.com/forums/topic/woodmart-did-not-update/

    The old key must be cached so it won’t allow us to receive automatic updates.

    Thank you in advance

    #167155

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    If your theme has been activated and you cannot update by one click in Appearance > Themes > choose the parent theme and update, it means your host settings block the update.

    In this case, you can update the theme via FTP, make a full backup of the site and update via FTP: https://xtemos.com/docs/woodmart/update-theme-2/

    You can update the plugin in Appearance > Install plugins. If you have any problems (these problems are often caused by the host security or size max size limitations) you can upload and install via Dashboard > Plugins or FTP.

    1. Make the full backup of your site.

    2. Deactivate and delete the current version.

    3. Upload the new version from your portfolio on this forum.

    4. Upload and install.

    Best Regards.

Viewing 2 posts - 1 through 2 (of 2 total)