Arrow Icons missing after update

This topic has 12 replies, 2 voices, and was last updated 4 years, 8 months ago by Elise Noromit.

Viewing 13 posts - 1 through 13 (of 13 total)

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March 4, 2020 at 2:50 pm #177888

axlimperial
Participant

Hi,
I currently have version 4.4.0. When I update to the latest version 4.5.2 the arrow icons disappear. Why is that? I have attached an image with the before and after update.

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March 4, 2020 at 4:32 pm #177908

Elise Noromit
Member

Hello,

Please save the Theme Setting, update files in CSS generator if you used them and clear your cache.

Best Regards

March 4, 2020 at 4:43 pm #177916

axlimperial
Participant

Hi,
I saved the theme settings and cleared the cache but still the problem persists. I have run the update on the original site. Not the staging.
Please check:
https://axlimperial.com/

March 5, 2020 at 5:34 am #177982

axlimperial
Participant

Hi, Do we have any news on this. I am providing login details below so you can login and see why the arrrows are not showing.

March 5, 2020 at 8:16 am #178003

Elise Noromit
Member

Hello,

I have enabled all in the Theme settings > Performance > CSS and they work.

Best Regards

March 5, 2020 at 8:47 am #178019

axlimperial
Participant

HI Elise,
I deleted the cache and everything and still I don’t see the arrows. I also went on incognito and still now arrows.
Can you please take a look again.
Thank you

March 5, 2020 at 2:17 pm #178130

Elise Noromit
Member

Hello,

Please describe how did you add the icons: https://prnt.sc/rc1roi Did you add to menu or in the category? We have update Font Awesome and you should update the icons themselves.

Deactivate the plugins as the Header builder does not work correctly.

Best Regards

March 5, 2020 at 2:28 pm #178137

axlimperial
Participant

Honestly I am not sure how the arrows where added. Someone else added them a long time ago and up till now there have been no problems. The plugin interfering with the header builder is the Popup builder. I have disable it so you can now see the Header builder. But this plugin when enabled doesn’t cause any other issues. Please check again. All the updates so far never caused a problem with the arrows.

March 6, 2020 at 6:34 am #178222

axlimperial
Participant

HI,
Can you please take a look and let me know.

March 6, 2020 at 2:43 pm #178393

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check.

Best Regards

March 6, 2020 at 5:42 pm #178411

axlimperial
Participant

Hi,
Did you do something to the site? The homepage is completely messed up. It was fine a couple of hours ago.

March 6, 2020 at 6:28 pm #178419

Elise Noromit
Member

Hello,

I have not done anything. I have checked the theme and plugins, saw that you have a child theme and a lot of plugins not related to the theme and suggested to test.

Best Regards

March 8, 2020 at 8:47 am #178600

Elise Noromit
Member

Hello,

The problem has been caused by the cache. We see that some of the pages have a problem with icons. Please deactivate all the cache plugins, check your cache settings on the host. Then save the Theme Settings and save again the file in CSS generator, if you use it.

Best Regards
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