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Size Guide not appeared if a product belongs to more than 1 category

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • March 5, 2020 at 10:23 am #178050

    d_ch
    Participant

    Hi,

    I have created a size guide which I wish to set to some products of my website. More specifically, the size guide is related with iPhone cases sizes, so I would like to add it to my iPhone cases product category. However, some of the iPhone cases belong to an extra category called Xmas products. So on my front-end I realised that size guide is appeared only at products which belong to the category iPhone cases but not at the products which belong at both iPhone cases & Xmas products.

    Could you give me some advice on this?

    Kind Regards,
    Dimitris

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    March 5, 2020 at 12:03 pm #178073

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Size Guides are displayed on the products that are set the display the size guide from edit products.

    I have visited the URLs you provided and saw the screenshot you attached. Please make sure that you selected the size guide to be displayed for the product form edit product.

    Screenshot for Clarification: https://ibb.co/16kkQcG

    Clear cache and check back.

    Best Regards.

    March 5, 2020 at 12:14 pm #178085

    d_ch
    Participant

    Hi,

    I want to set directly to the whole product category the size guide and not per different product as shop has many products so it will be difficult for my client to edit each product separately and set the size guide from there.

    As I saw you give the option to set product categories where the size guide will be appeared but as I told you this function doesn’t work for products which belong to more than 1 category.

    Isn’t this possible to be achieved?

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    March 5, 2020 at 12:47 pm #178102

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tested it on our deployment website and it works well with the products that are in more than one category.

    Screenshot for Clarification: https://ibb.co/DzGnWCw

    It only doesn’t work when only the subcategories are selected for the product.

    Please make sure that you are using the latest version of the woodmart theme and recommended plugins.

    Best Regards.

    March 5, 2020 at 1:15 pm #178111

    d_ch
    Participant

    I have everything updated to the latest version (theme, WordPress & plugins).

    Could you please take a quick look on my back-end? I forward to you my WP-Admin details at my private content. Please check the size guide that I have set to my main “iPhone cases” category. It is appeared for products which belong only on this category and not for products which belong at both Xmas products and iPhone cases categories.

    March 6, 2020 at 10:56 am #178284

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged in to your website. I have found it if you want to display the size guides on the products that belong to more than one category then you need to select both from the Edit Size Guides.

    I have selected both categories and the size guide is displayed on both products.

    Screenshot for Clarification: https://ibb.co/RHsWzBW
    Result: https://ibb.co/T0N6KZf

    Please clear cache and check back.

    Best Regards.

    March 6, 2020 at 11:05 am #178286

    d_ch
    Participant

    Hi,

    Yes I know that it works this way but it’s not correct as size guide for iphone cases will be displayed at all products of the second category (Xmas products in my example) and not only to the iPhone cases products (which belong to Xmas products and to iPhone cases categories).

    Isn’t there an alternative solution? Please check my private content to better understand what I mean.

    March 6, 2020 at 1:32 pm #178350

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited the links again. Unfortunately, there is no alternate solution for this because the size guides while you are using the to be displayed by the categories. Sorry to say but, It requires customization and this is beyond our limitations and support policy.

    The other way is you add the size guides for each product.

    Best Regards.

    March 6, 2020 at 1:51 pm #178355

    d_ch
    Participant

    Ok I understand. This is a very useful function that should be added in your next theme updates in my opinion as it is very usual for one product to belong at more than 1 categories, so size guide on this case should be set in a more automated way (not per each product for a shop with more than 500 products for example).

    March 6, 2020 at 1:54 pm #178360

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

    Thanks for your understanding.

    March 6, 2020 at 1:58 pm #178363

    d_ch
    Participant

    Yes of course I fully understand your thinking.

    I just see that from shop owner’s side because this feature is really useful for him in order to set the size guides automatically for the products that belong at more than 1 main category which is very usual at most e-shops out there.

    Anyway, I would appreciate it if you could update me in case that your development department may consider adding it to your awesome theme.

    March 6, 2020 at 5:29 pm #178409

    Elise Noromit
    Member

    Hello,

    Please consider the option to hide / chose the size guide for each product individually https://gyazo.com/62970724b27b3c425a28b3f9b94a4136

    So you can assign one and the same size guide to different categories and hide or show another size guide to the products you need.

    Best Regards

    March 7, 2020 at 8:59 am #178478

    d_ch
    Participant

    Yes I know this option, I just asked if there was maybe a way to assign size guide for products which belong to more than 1 category automatically and not per each product.

    Anyway, thank you very much for your total advice.

    March 7, 2020 at 11:09 am #178506

    Elise Noromit
    Member

    Hello,

    No, there is no option, unfortunately. Such a feature can be hardly ever implemented.

    Best Regards

    March 17, 2020 at 10:13 am #180368

    d_ch
    Participant

    Thank you for the clarification.

    March 17, 2020 at 10:24 am #180376

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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