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Quick Shop not adding to cart

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • March 11, 2020 at 6:34 pm #179372

    iszalinski
    Participant

    I have some variable products on my site- http://www.evokefoods.com/store/

    When I try to add a variable product to the cart from the Quick Shop feature on the store page, it gets added to the cart. When I then go to the cart or checkout, the item is no longer there.

    March 11, 2020 at 7:31 pm #179381

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    March 19, 2020 at 1:56 pm #180957

    iszalinski
    Participant

    I have deactivated all the plugins and switched to the parent theme and am still having this issue. How do I provide admin access?

    March 19, 2020 at 2:50 pm #180980

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area

    Best Regards

    March 19, 2020 at 2:52 pm #180981

    iszalinski
    Participant

    Who do I provide it to?

    March 19, 2020 at 3:00 pm #180985

    Elise Noromit
    Member

    Hello,

    Please provide them with the Private content field under the message area. This field is confident and none would see expecting our team.

    Best Regards

    March 19, 2020 at 3:16 pm #180988

    iszalinski
    Participant

    info below

    March 19, 2020 at 4:16 pm #180997

    Elise Noromit
    Member

    Hello,

    I have checked two products and both of them in the cart. https://prnt.sc/rj4hyq

    Please describe the steps on how to reproduce the problem.

    Best Regards

    March 19, 2020 at 4:47 pm #181010

    iszalinski
    Participant

    Hi Elise,

    Thank you for the quick reply. I am also able to add the products from the product pages. The error occurs on the Store page when using the Quick Shop feature.

    March 19, 2020 at 5:05 pm #181020

    Elise Noromit
    Member

    Hello,

    I added from the shop page https://gyazo.com/b2f38d576d307b063210e9a30f78c643

    Best Regards

    March 19, 2020 at 5:42 pm #181035

    iszalinski
    Participant

    This also works for me when I am logged in as Admin but does not work when I am logged out and a guest.

    March 20, 2020 at 8:06 am #181141

    Elise Noromit
    Member

    Hello,

    Please provide FTP access so that we could check deeper.

    Best Regards

    March 20, 2020 at 12:20 pm #181233

    iszalinski
    Participant

    Thank you so much for the in depth support. log in info below

    March 20, 2020 at 1:12 pm #181252

    Elise Noromit
    Member

    Hello,

    Please check the credentials I cannot log in https://prnt.sc/rjmuti

    Best Regards

    March 20, 2020 at 1:48 pm #181270

    iszalinski
    Participant

    Does this username work?

    March 20, 2020 at 3:49 pm #181297

    Elise Noromit
    Member

    Hello,

    I cannot still enter https://prnt.sc/rjq4s6

    Best Regards

    March 20, 2020 at 4:10 pm #181300

    iszalinski
    Participant

    Can you access these-

    March 20, 2020 at 6:52 pm #181313

    Elise Noromit
    Member

    Hello,

    No, I cannot seems there is nothing when I enter https://prnt.sc/rjtj69

    Best Regards

    March 20, 2020 at 6:56 pm #181314

    iszalinski
    Participant
    March 21, 2020 at 8:51 am #181345

    Elise Noromit
    Member

    Hello,

    Please contact your host support and let them help you. This option is in your Cpanel.

    Best Regards

    March 21, 2020 at 1:14 pm #181409

    iszalinski
    Participant

    With our host support, I have setup a new FTP account

    Attachments:
    You must be logged in to view attached files.
    March 23, 2020 at 8:16 am #181623

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    The problem caused by the incorrect URL in the header: your shop page has http:// and it should have https://. Please change.

    http://www.evokefoods.com/store/ does not add products
    https://www.evokefoods.com/store/ everything would work properly.

    Best Regards

    March 24, 2020 at 1:15 pm #181984

    iszalinski
    Participant

    We were able to fix the error with your help. Thank you very much for the dedicated support.

    March 24, 2020 at 2:40 pm #182025

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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