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WordPress default site identity icon showing up on mac OS
- This topic has 9 replies, 2 voices, and was last updated 4 years, 11 months ago by
Elise Noromit.
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AuthorPosts
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April 3, 2020 at 3:18 am #184208
zuerst.digitalParticipantSite identity/ fav icon showing well on all devices except in chrome in mac os. On normal cases it shows fine, when we open a image alone in new tab, wordpress default favicon will show on browser. Site identity icon and theme favicon are well in place. Please check the screenshot for reference => https://snipboard.io/cXCLy0.jpg .To retrieve the error, open http://www.febiya.com on chrome browser in mac os. Then right click on a product image and click open image in new tab. Just check favicon of that browser tab.
April 3, 2020 at 2:38 pm #184341
Elise NoromitMemberHello,
In order to set the favicon, please navigate to Appearance > Customize > Site identity and upload image.
Best Regards
April 3, 2020 at 2:47 pm #184349
zuerst.digitalParticipantReally I request you to read my question fully and go through reference screenshots. I have uploaded icon in appearance > customize > site identity. Icon displays fine on everywhere. But failed to display on apple mac os on a particular use case. That I explained on my question. Please read it fully and reply.
Note: Really irritated with your support teams lack of patience to read and understand a question/ customers concern.
April 3, 2020 at 3:37 pm #184366
Elise NoromitMemberHello,
Please provide the site admin access to the private area.
Best Regards
April 3, 2020 at 3:41 pm #184368
zuerst.digitalParticipantCheck private content area
April 3, 2020 at 8:12 pm #184421
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and check the issue. If the issue remains, confirm the permit to check without plugins. We shall deactivate them for 15 minutes.
Best Regards
April 4, 2020 at 5:48 pm #184568
zuerst.digitalParticipantGreetings,
We have deactivated the plugins not related to the theme and the issue still persists. We confirm the permition to deactivate the plugins and inspect the issue.
April 5, 2020 at 8:27 am #184609
Elise NoromitMemberHello,
The reason is your plugins https://prnt.sc/rtbr6w I suspect it was cache plugin or settings on the host. Now it works.
Best Regards
April 5, 2020 at 8:08 pm #184712
zuerst.digitalParticipantGreetings,
Note: please read our query carefully.
“Site identity/ fav icon showing well on all devices except in chrome in mac os. On normal cases it shows fine, when we open a image alone in new tab, wordpress default favicon will show on browser. Site identity icon and theme favicon are well in place. Please check the screenshot for reference => https://snipboard.io/cXCLy0.jpg .To retrieve the error, open http://www.febiya.com on chrome browser in mac os. Then right click on a product image and click open image in new tab. Just check favicon of that browser tab.”
The issue still exists. Refer this screenshot: https://snipboard.io/tgipnI.jpg
I repeat my query, the issue is with favicon when opening an image in a new tab on chrome browser on mac os.April 6, 2020 at 10:16 am #184826
Elise NoromitMemberHello,
When you enter the image it is not part of the site, it is direct link to the image. Our theme does not influence that. This depends on the browser and system. Please check this on the default theme.
Best Regards
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