Theme is corrupted

This topic has 7 replies, 2 voices, and was last updated 4 years, 7 months ago by Elise Noromit.

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April 9, 2020 at 6:35 pm #185734

screatorstech
Participant

I tried downloading and installing theme again and again from the server but once its installed, the homepage of website s-creators.tech appears with “NOT HOMEPAGE” but “CAL” page and shows a lot of text on the top.. this happens when I’ve signed in to WP Admin. The area of text appears above the header on all pages. Its not just one but all pages. The theme is corrupt please assist. Thank you!

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April 9, 2020 at 8:55 pm #185748

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please provide the site admin access as well as FTP to the private area. Seems you have uploaded the theme incorrectly or did not set a home page. I will check and help to solve.

Best Regards

April 9, 2020 at 9:04 pm #185752

screatorstech
Participant

Please check the attached credentials

April 10, 2020 at 8:52 am #185849
Elise Noromit
Member
Hello,

The problem was caused by third parties plugins.

I have disabled the plugins not related to the theme and theme works: https://prnt.sc/rwmamg

Your home page is now empty https://prnt.sc/rwm89z so I added content for testing. Now I remove it.

I switch all plugins on again. Please disable all except these ones:
```
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
```
Then activate your plugins one by one checking the issue to detect which one causes the problem.

Best Regards
April 10, 2020 at 10:13 am #185878

screatorstech
Participant

Hi, first of all thank you!! for prompt response. I really felt you’ve owned us. Please help us setting up the demo data as the demo data is not being installed despite of recurrent attempts..

April 10, 2020 at 10:41 am #185886

Elise Noromit
Member

Hello,

Which demo do you want? Is it a newly created site? If yes, please reinstall WP I will install from scratch and upload the demo. I see you have edited, deleted a lot.

Best Regards

April 10, 2020 at 10:59 am #185892

screatorstech
Participant

Okay thank you very much! Appreciate your support

April 10, 2020 at 1:17 pm #185949

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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