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Why is the template removed from Themeforst?

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • September 5, 2017 at 3:11 pm #18874

    Richie
    Participant

    Hi,
    The template has been deleted and I can not download it from themeforst again. What is going on here. Last week purchased incl. Support

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492

    September 5, 2017 at 5:53 pm #18896

    Artem Temos
    Keymaster

    Hi,

    Our them is temporarily not available, please contact us via contact form so we can send you the files directly.

    Regards

    September 5, 2017 at 6:30 pm #18902

    zexpress
    Participant

    Are you going to put it back?

    September 5, 2017 at 6:53 pm #18903

    manuelabarca
    Participant

    I need to send the files please

    September 6, 2017 at 6:20 am #18927

    Artem Temos
    Keymaster

    Contact us directly via contact form on ThemeForest, provide your purchase code and we will send you the theme

    September 6, 2017 at 6:54 am #18933

    Richie
    Participant

    Hi,

    Okay, my purchase license and code: See private content

    September 6, 2017 at 9:12 am #18940

    Artem Temos
    Keymaster

    OK, we have sent you an email.

    September 6, 2017 at 10:13 am #18951

    Richie
    Participant

    Hi,

    Thank you, but can I keep using the support?
    Why was the template removed? can you answer this question? The template is so beautiful.

    September 6, 2017 at 1:08 pm #18959

    Artem Temos
    Keymaster

    Hi,

    Yes, you can keep using the support. It was removed by a mistake and we are trying to solve it asap.

    September 8, 2017 at 4:32 pm #19067

    CAKstore
    Participant

    I really hope that the theme will back and available for download. I just shock during login to my account and see this theme was…

    Download not available
    Item removed by either staff or the author

    September 9, 2017 at 9:22 am #19080

    Artem Temos
    Keymaster

    Hi,

    We are in the shock too. We hope to see the WoodMart available for download in the nearest future.

    Regards

    September 11, 2017 at 8:51 pm #19194

    sitevar
    Participant

    when you think that you will solve that and return the theme to the market.
    and is threre a probability that invato will egnore any request from your side to readd the theme to the market.

    September 12, 2017 at 12:19 pm #19218

    Artem Temos
    Keymaster

    Hi,

    Sorry, but we don’t have additional information at the moment.

    Regards

    September 15, 2017 at 9:15 am #19459

    Artem Temos
    Keymaster

    Hello,

    Thank you for being interested in our theme.

    We have good news for you, our WoodMart theme is just enabled and you can view it here https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492

    Feel free to contact us if you will have any additional questions regarding our theme.

    Kind Regards
    Xtemos

    September 15, 2017 at 12:19 pm #19475

    Richie
    Participant

    Hi,

    Can you send me the latest version of Woodmart.
    Thanks in advance.

    September 15, 2017 at 12:23 pm #19476

    Artem Temos
    Keymaster

    Hi,

    You can download the latest version in your account -> Downloads section on Themeforest.

    Regards

    September 15, 2017 at 12:27 pm #19477

    Richie
    Participant

    See private comment

    September 15, 2017 at 12:33 pm #19478

    Artem Temos
    Keymaster

    Sorry, but your purchase code is not valid. Please, contact Themeforest to clarify why is it not validated from their side.

    September 15, 2017 at 12:41 pm #19479

    Richie
    Participant

    Hi,

    Well great.
    You have taken the template offline. Without informing paying customers. How do you think I felt at that time? I thought of scams first. But fortunately the template is online again. I will also report on the forum of Themeforest.

    September 15, 2017 at 12:43 pm #19480

    Artem Temos
    Keymaster

    Hi,

    The template was taken down by ThemeForest and we didn’t have any information either. So we can do nothing in this situation.

    Regards

    September 15, 2017 at 12:45 pm #19481

    Richie
    Participant

    Hi,

    I’m not happy with this situation. I’m going to look for another template. I do not dare to buy the template again. Can not you help me for 1 time?

    September 15, 2017 at 12:47 pm #19483

    Artem Temos
    Keymaster

    Hi,

    Did you get a refund for your purchase? How should we help you for 1 time?

    Regards

    September 15, 2017 at 12:52 pm #19484

    Richie
    Participant

    Hi,

    You can help me by sending out the latest version of woodmart. I am testing and I see that there is a newer version. If not, then it’s a pity. Otherwise I will have to wait until monday and I will contact Themeforst.

    September 15, 2017 at 12:55 pm #19485

    Artem Temos
    Keymaster

    Sorry for the misunderstanding, but could you please answer our question to clarify the situation. did you request a refund for the theme? Or you didn’t and simply can’t download it from your account?

    September 15, 2017 at 12:59 pm #19486

    Richie
    Participant

    Hi,

    I can not login to my account at themeforest now. I’m not at the office.

    September 15, 2017 at 1:00 pm #19487

    Artem Temos
    Keymaster

    OK, so please, be so kind, contact us when you will be able to log in to your account and see what is wrong.

    September 16, 2017 at 1:52 pm #19558

    sitevar
    Participant

    Great news to know that Woodmart have been listed again in the market.
    awesome theme and support team .
    wish you all the best in sales.
    regards.

    September 16, 2017 at 1:55 pm #19561

    Artem Temos
    Keymaster

    Thank you very much!

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Viewing 28 posts - 1 through 28 (of 28 total)