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Major version update

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • April 21, 2020 at 5:57 pm #188928

    ideazone
    Participant

    I took over a site with this theme and the version is 1.5 – I tried updating to the most recent version and it broke the site – none of the shortcodes are working. How can I get the most recent version without breaking the site?

    April 21, 2020 at 10:38 pm #189000

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and provide the site admin access as well as FTP to the private area we shall help you.

    Best Regards

    April 22, 2020 at 1:53 am #189014

    ideazone
    Participant

    Hi there are two sites – if you can help, that’s great or you can tell me the process and I can do it. Login credentials are below.

    April 22, 2020 at 10:43 am #189123

    Elise Noromit
    Member

    Hello,

    I have updated https://is***era.com/ As for is***peutics.com it does not work now https://prnt.sc/s3w7th

    Please check.

    Best Regards

    April 22, 2020 at 3:41 pm #189217

    ideazone
    Participant

    The site you updated is completely broken now. Can you just send me v2, v3, and v4 so I can do an incremental upgrade?

    April 22, 2020 at 4:27 pm #189226

    ideazone
    Participant

    Hi, the site works but the header is broken and I can’t figure out how to fix it. Also the footer is broken.

    April 22, 2020 at 5:16 pm #189233

    ideazone
    Participant

    Also I now cannot access /wp-admin – too many redirects. If I change the theme this doesn’t happen.

    April 22, 2020 at 8:12 pm #189269

    Elise Noromit
    Member

    Hello,

    Please restore your site from the backup. We shall see what causes the problem. After update the site worked correctly.

    Best Regards

    April 22, 2020 at 8:28 pm #189280

    ideazone
    Participant

    The site has been restored from backup now

    April 23, 2020 at 1:54 pm #189474

    Elise Noromit
    Member

    Hello,

    The sites are not workable both https://gyazo.com/ac3c8a7bd41416a17987484883a4dfac and https://gyazo.com/d600b1fd8407f632c3eaa9641087d509

    I cannot enter to update.

    Best Regards

    April 23, 2020 at 4:11 pm #189493

    ideazone
    Participant

    Hi there, the server went down for a time last night. Can you try only islandthera.com again? Alternatively, can you send me the files for an incremental update? I assume if I update to v2, v3, then v4 the upgrade would go smoothly?

    Thanks.

    April 24, 2020 at 9:16 am #189625

    Elise Noromit
    Member

    Hello,

    The site works now, however, the password to the admin panel is wrong. Please provide valid access for this site.

    Best Regards

    April 24, 2020 at 5:16 pm #189763

    ideazone
    Participant

    Sorry about that, when I restored the backup it deleted your user account. Please see below:

    April 24, 2020 at 9:40 pm #189804

    Elise Noromit
    Member

    Hello,

    You will have to recreate your header and footer and check your widgets. I update the second time and header resets. It should not reset. Moreover, I have exported theme settings and imported it again it does not apply.

    Best Regards

    April 27, 2020 at 6:46 pm #190359

    ideazone
    Participant

    Now the dashboard is completely broken and the header settings don’t work at all. Also there is a search bar in the footer I can’t get rid of. Isn’t there a way to do an incremental update with several versions of this theme?

    April 27, 2020 at 6:52 pm #190361

    ideazone
    Participant

    Where can I download different versions of the theme? I think if we go v2, v3, v4 it should retain the settings, no?

    April 28, 2020 at 7:12 am #190463

    Elise Noromit
    Member

    Hello,

    Different versions of the theme would not help. Please deactivate all the plugins, deactivate child theme and update as per our manual https://xtemos.com/docs/woodmart/update-theme-2/

    If you see the same, it means you have customized the theme incorrectly. All the theme settings usually remain after the update.

    Best Regards

    May 1, 2020 at 9:07 pm #191633

    ideazone
    Participant

    Thanks for your help, however there is still an issue with wp-admin/ and too many redirects. I have disabled all plugins except for those associated with the theme and am still having this issue. If I disable slider revolution it works, but many other plugins cause the same issue. can you please have a look? If I use another theme, I don’t have this problem.

    May 2, 2020 at 5:37 pm #191777

    Elise Noromit
    Member

    Hello,

    These issues do not relate to our theme. You can switch to any default theme and you will get the same. Or you could customize or configure something you need to upload a clean pack with our theme and upload it. Then check on any default theme, if you have the same, contact your host support ask them to help.

    Best Regards

    May 2, 2020 at 7:02 pm #191809

    ideazone
    Participant

    If you switch to the default theme, the issue goes away. All that I have active right now are your theme and your plugins. This appears to be a theme issue.

    May 3, 2020 at 8:34 am #191883

    Elise Noromit
    Member

    Hello,

    Please check to the parent Woodmart theme and check how it works.

    Best Regards

    May 3, 2020 at 5:45 pm #191989

    ideazone
    Participant

    Thanks. I have tried that and there is still the same issue.

    May 4, 2020 at 12:36 pm #192193

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access we shall check deeper.

    Best Regards

    May 4, 2020 at 2:48 pm #192240

    Elise Noromit
    Member

    Hello,

    The problem is caused by the recent update of the Slider Revolution. Please do not update the Slider we have installed the previous version and everything works properly.

    Best Regards

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Viewing 24 posts - 1 through 24 (of 24 total)